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    Resident Services Director - Raleigh, NC, United States - Volunteers of America Chesapeake

    Volunteers of America Chesapeake
    Volunteers of America Chesapeake Raleigh, NC, United States

    2 weeks ago

    Default job background
    Full time
    Description

    As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community.

    Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America – one of the nation's largest and most comprehensive human services organizations.


    Their declaration continues to guide Volunteers of America's impact on "Helping America's most vulnerable".

    Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas.

    Through our diversity, equity and inclusion efforts (DEI), we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating and financially rewarding opportunities.

    The Resident Services Coordinator reports to the Vice-President, Carolinas (or designee) and is responsible for the day-to-day operational needs and customer service on behalf of all residents of the property as well as community residents who utilize the location's services.

    This includes the management of the Resident Services Center and the corresponding activities associated with the provision of resources identified as available for resident and community use.

    Address tenant complaints – escalating requests for assistance as needed – and document, noting what has been done to remediate tenant concerns and by whom.

    Building and maintaining lasting relationships with community stakeholders that VOA CC partners with that will provide additional services and support efforts to the residents/tenants.

    Providing outreach and recruitment for resident applicants and programming.
    Connecting residents with outside resources through referrals and community linkages.

    Developing and facilitating additional workshops, programs and partnerships, including free-of-charge partnerships with other organizations, wherever possible, to bring additional services to Lewis Place residents.

    Maintaining the existing relationship and partnership with churches or other community organizations for holiday events and celebrations.
    Developing community services opportunities for Lewis Place residents
    Providing trained volunteers to support programming after approval and documentation
    Assisting with special events, including but not limited to National and Local holidays and celebrations. (RSC will work closely with DE&I team of VOACC to receive further support and notification of special events)

    Working with the on-site property manager to address lease violations concerns, refer reasonable accommodations requests to 504 coordinators per the Reasonable Accommodation and Modification Process, and household barriers relating to employment, health, education, financial planning, and accessing affordable foods.

    Meeting on a regular basis and coordinating with Owner's representatives in the development, implementation and periodic updating of programs and services.



    Youth Enrichment Program :
    ~ Provide no cost educational and academic assistance during the afternoon to community residents to include –
    ~ Character Building
    ~ Financial Literacy
    Resume Writing
    Enhanced Coordinated Services (via referrals, Community Resource Board)
    Emergency Rent Assistance -via outside resources when funding is available
    Emergency Utility Assistance
    Food and Clothing Assistance
    GED online

    To ensure the academic, financial, and vocational needs of residents and the community client satisfaction is achieved. Individuals will be supported in being participatory members of their community according to their interests.

    All services are provided in a manner consistent with Volunteers of America Chesapeake's core values, mission, and principles as well as in accordance with policies, procedures, practices and licensing standards.


    A high school diploma and at least two years of services and financial sourcing experience; Resident Services training as outlined in the applicable HUD guidance is preferred and will be required annually upon hire.


    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

    The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.

    Operating office equipment requiring continuous or repetitive hand/arm movements.
    Knowledge of fair housing practices and regulations a must.
    Customer service skills
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