-
Net2Source Inc. Chicago, United StatesJob title: Manufacturing Site Training and Support Consultant /Infor LN and Baan IV · Onsite: Base location is La Grange/Chicago, IL and Desire candidate should be willing to travel all business Locations. · Roles and Responsibilities · Design, develop and implement training for ...
-
Site Support Coordinator
3 weeks ago
Power Construction Chicago, United StatesPOSITION SUMMARY: · Provide hands-on support to Field Coordinator to ensure the quality and execution of building erection on jobsite in Michigan. · MAJOR RESPONSIBILITIES: Physically present on jobsite daily to ensure quality of trades work. · Study specifications in blueprin ...
-
Site Mgmt and End User Support
2 weeks ago
Ford Motor Company Chicago, United StatesJob Description · Advanced Manufacturing IT Vision Systems Product Line is responsible several applications used by Plant manufacturing teams. One of the applications that the product line supports is Mobile AI Vision System (MAIVS) which is a (Commercial off the Shelf) COTS app ...
-
Field Service/it Support Technician-on Site
1 week ago
Axiom Technologies Chicago, United States**Field Support Engineer**: · - The Field Support Engineer will be responsible for the imaging, installation, patching, configuration, and troubleshooting of infrastructure hardware and software. This position supports a broad range of IT hardware and software. · - The selected p ...
-
IT Support On-Site Technician
2 days ago
Middleground Westchester, United StatesJob Description · Job DescriptionMiddleground, established in 2009, is a growing IT Managed Service Provider located in Westchester (20 minutes to the Chicago Loop and most suburbs) is seeking a Field Support Technician to join our team. For this role, you will be on-site M-T at ...
-
Technician, IT Site Support I
5 days ago
Reynolds Consumer Products Inc. Lake Forest, IL, United StatesJoin Reynolds Consumer Products Drive Your Career across a world of opportunities We provide amazing job opportunities for growth with competitive salaries and benefits in an exciting, dynamic, fast-paced, and fun workplace environment. If you are looking to build a strong care ...
-
Structural Engineer
1 week ago
Leidos Chicago, United StatesLeidos is seeking Structural Engineer to join the National Airspace System Integration Support Contract (NISC IV) Team, providing support to the Federal Aviation Administration's (FAA) Infrastructure Engineering Center. · This position is located in the Chicago, IL area. · 25% Te ...
-
Clinical Research Associate II
2 days ago
ICON Strategic Solutions Chicago, United StatesICON Dedicated to a Single Sponsor · Mix of Oncology and Non-Oncology studies - Oncology experience preffered · 15 sites sites · Not all sites are enrolled · Monitoring plan allows for flexibility for a higher number of sites/protocols however some plans only require 2 monitoring ...
-
Vice President Operations
1 week ago
QLM Search Chicago, United StatesQLM Search is recruiting a VP Operations for a major International Services group supporting the Food, Beverages and B2B Ingredients sector. Reporting to the CEO this role forms part of the senior leadership team responsible for driving best in class operational performance acros ...
-
EUC Deskside Support
1 week ago
Iron Systems North Chicago, United StatesGeneral Description: · As a member of end user support team, FS Onsite Service Engineers are primarily focused on customer experience to ensure all interactions result in a positive outcome-based service. · Deliver a service that exceeds customer expectations. Listen and underst ...
-
Solar Development Project Engineer
2 weeks ago
Trajectory Energy Partners Chicago, United StatesTrajectory Energy Partners, a solar energy development company, is filling a Solar Development Project Engineer position to support our development work for solar projects in Illinois. Trajectory Energy Partners works with communities across the Midwest and Mid-Atlantic to develo ...
-
Rare Disease CRA II
6 days ago
ICON Strategic Solutions Chicago, United StatesICON Dedicated to a Single Sponsor · Rare Disease Studies · 2 to 4 protocols · 8 to 10 sites · Sites – Regionally Aligned unless assisting in co-monitoring which may be a region over. Opening looking for a CRA to cover IL/IA/MN/MG · 8 visits per month · Mix of remote and on-si ...
-
Join Our Talent Community
3 weeks ago
Precision Medicine Group Chicago, United StatesJob Summary: · Are you ready to be part of a close-knit clinical trial team that is passionate about saving the lives of patients? Then look no further - we would like to help you take your career to the next level · Our Clinical Support Specialists contribute to the successful d ...
-
Area Manager
3 weeks ago
Right At School Chicago, United States Full timeJust named to Inc. 5000 List of Fastest-Growing Companies for a fifth year, Right At School is looking for a driven individual, who shares our passion for inspiring a love of learning, supporting schools, and giving parents peace of mind. · As an Area Manager, you will manage mul ...
-
Senior IT Support Analyst
1 week ago
InsideHigherEd Chicago, United StatesJob Description:Position Summary: · This position is responsible for promoting a high-quality experience to the community of staff, educators and students who contact the Site Support Team. The person filling this role will spend approximately 70% of their time providing end user ...
-
Onsite IT Support
1 week ago
e-Frontiers Chicago, United StatesRole Outline · To provide first level support through call logging software and/or on-site and handling incidents or service requests using the incident management system and request fulfilment processes. · Responsibilities · On-Site Technical Support: Serve as the primary tec ...
-
Finance Manager
6 days ago
Ringside Talent Chicago, United StatesWe are looking for a Finance Manager to work for our Chicago client. The ideal candidate aligns with the responsibilities and qualifications outlined below. · Responsibilities: · Oversee development of annual budget and periodic forecasting requirements for site. Identify busines ...
-
125 Advocate Health and Hospitals Corporation Cook County, United States Full timeDescription · Summary: The Medical Office Assistant (MOA) is responsible for a variety of clinical, clerical and coordination services to support high quality, cost-effective patient care in the Advocate/Aurora Clinics at Walgreens. The MOA supports virtual patient care delivery ...
-
Loftus & O'Meara Staffing Chicago, United StatesLONG TERM TEMPORARY Marketing/Social Media Assistant · Loftus & O'Meara has been staffing Chicago's top NFP organizations/associations for 45 years · Outstanding opportunity to work with a National Association Must have excellent oral and written communication skills, with the ab ...
-
PrEP Coordinator
6 days ago
Medix™ Chicago, United StatesJOB SUMMARY · Under the supervision of the Site Team Leader (STL) the South Region PrEP Coordinator will provide general oversight of PrEP services in the south side/south suburban PrEP Clinics. The Coordinator will assist in the planning, development, implementation and evaluati ...
Technical Support Engineer- Remote Sites Support - Chicago, United States - Shirley Ryan AbilityLab
Description
Technical Support Engineer- Remote Sites Support page is loadedTechnical Support Engineer- Remote Sites Support
Apply
locations
Chicago, IL
time type
Full time
posted on
Posted 4 Days Ago
job requisition id
JR
By joining our team, you'll be part of our life-changing Mission and Vision. You'll work in a truly inclusive environment where diversity and equity are championed through words and actions. You'll contribute to an innovative culture that is second to none, one that embraces curiosity, discovery and compassion.
You'll play a role in something that's never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together.
Job Description SummaryThe Technical Support Engineer will support the Shirley Ryan AbilityLab's (SRAlab) end user computing infrastructure through the management of desktops, laptops, tablets, connected medical equipment, IP phones, smartphones, and all associated peripherals.
Provides "Tier 2" hardware and software support for users of computing and clinical device platforms and provides tier-2 phone support for callers to the Help Desk.
Provides primary support of the IT configuration of connected medical equipment, including PACS workstations, nurse call components, health monitors, medication cabinet computers, label printers, medication administration PDAs, smartphone apps, etc.
The Technical Support Engineer will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute.
Lab Core Attributes:
Communication, Accountability,
Flexibility/Adaptability,
Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, & Commitment to Excellence) while fulfilling job duties.
Job Description
The Technical Support Engineer:
Provides in-person support to end users and individual departments/clinics.
Manages and maintains end user devices including desktops, laptops, tablets, connected medical equipment, IP phones, smartphones, and all associated peripherals
Provides second tier end-user support via telephone in ACD Help Desk Environment.
Provides primary desktop and IT support to executive team.
Provides primary support for the IT configuration of connected medical equipment.
Assists systems and network engineers on infrastructure projects as needed.
Participates in network maintenance and support activities such as hardware installations, software installations, system monitoring and back-ups, establishment of user accounts, background job runs and troubleshoots basic hardware and software problems.
Manages and documents resolutions in assigned Service Desk system work queue to ensure that issues are resolved in a timely manner and appropriate trouble ticket documentation is captured.
Documents systems changes using ITIL best practices.
Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.
Reporting Relationships
Reports directly to the End User Computing Manager
Knowledge, Skills & Abilities Required
Associate's degree in Computer Science or Management of Information Systems, or equivalent work experience is required. Microsoft Systems Certification (MCSE / MCITP) highly desired.
Minimum of 5 years of technical support experience required.
Advanced knowledge of Microsoft Desktop OS configuration, Mac OSX, Android, Apple iOS, Microsoft Office Suite, and associated management utilities (e.g. anti-virus, encryption, software update services, etc).
Advanced experience utilizing fleet management systems (e.g. Microsoft SCCM and MobileIron) to deploy images, remote control end-devices, apply patches, etc.
Superior customer service skills.
Experience troubleshooting end user computing devices (e.g. desktop, laptops, tablets) in a client server environment required.
Experience troubleshooting connected medical equipment (e.g. health monitors, clinical smartphones, nurse call components) highly desired.
Familiarity with healthcare delivery processes a plus.
Ability to work effectively and responsibly in a team or independently.
Ability to read, understand and implement established procedures.
Ability to drive to Shirley Ryan AbilityLab remote sites in the Chicagoland area to provide end-user support.
Ability to transport and move PCs, printers, and related hardware weighing up to 30 pounds.
On a rotating basis, provide 24x7 on-call support via emergency pager.
Working Conditions
Normal office environment with little or no exposure to dust or extreme temperature.
24x7 Support Operation.
Shifts aligned to clinical workloads and schedules
Travel to remote sites required in Shirley Ryan AbilityLab or personal vehicle.
May be exposed to other settings within the healthcare environment for short periods while meeting with others and/or observing work flow.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Equal Employment OpportunityShirleyRyan AbilityLab
is an equal
opportunity/affirmative
action employer.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Shirley Ryan AbilityLab is the global leader in physical medicine and rehabilitation for adults and children with the most severe, complex conditions.
through words and actions. You'll contribute to an innovative culture that is second to none, one that embraces curiosity, discovery and compassion.
You'll play a role in something that's never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together.
#J-18808-Ljbffr