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    Solutions Architect, Business Consultant - Jacksonville, Florida, United States - Intercontinental Exchange Holdings, Inc.

    Intercontinental Exchange Holdings, Inc.
    Intercontinental Exchange Holdings, Inc. Jacksonville, Florida, United States

    2 days ago

    Default job background
    Permanent
    Description

    Overview:
    Job Purpose

    The Solution Architect creates the overall ICE solution vision for solving our customer's business problem and pain points. They provide experience and leadership to the customer and project teams prior to and during the project lifecycle.

    They ensure that the delivery team is aligned to the solution vision, best practices, customer objectives goals and that business value is achieved.

    Responsibilities

    Provide oversight, continuity and expert guidance to customers on overall ICE solutions

    Provide business and technical thought leadership to other ICE team members throughout the project lifecycle

    Provide design blueprint and performance analysis on overall solutions

    Review, validate and align on solution design with other team members

    Communicate best practices and benefits of the solution to customers (C-Suite etc.) and other stakeholders

    Conduct ongoing project reviews to ensure recommended solution is on target

    Potentially have tough conversations with clients to get them to do what's right versus what clients might want

    Document and share best practice knowledge for new solutions

    Establish oneself as a trusted advisor

    Knowledgeable with Encompass (or other LOS), industry standard mortgage workflows and operational processes is highly desired

    Knowledge and Experience

    15+ years of experience in Business Consulting and Mortgage Industry

    Must have excellent communication and writing skills

    Excellent at understanding the problem before solving

    Must be organized and able to work in a cross-team collaboration model

    Capable of managing and communicating with senior level client management

    Must be able to handle escalations and conflict resolution

    Schedule

    This role offers work from home flexibility of 1 day per week.

    Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.

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