Assistant Manager - Escondido, United States - Rent A Center
Description
ASSISTANT MANAGER
Summary/Objective
The Assistant Manager positively impacts customer growth and revenue and ensures store credit is maintained at an appropriate level through sales activities and account management while providing total customer satisfaction.
This role helps manage profit by following established policies and procedures including, but not limited to, cash and inventory controls and order verifications.
The Assistant Manager accomplishes these in a way that is consistent with the RAC mission statement and core values.Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
The
ASSISTANT MANAGER will:
-
Sales:_
Be responsible for Customer and Revenue growth/maintenance Greet and assist customers on the sales floor
Obtain new rental orders on the sales floor and over the phone
Complete rental agreements as required
Prospect for new business by telemarketing and distributing print materials
Keep coworkers informed of promotions and products
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Account Management:_
Maintain accurate records of customer account activity, to include current and past due accounts
Review past due accounts and communicate in-person and via phone with the customers to promote timely payments
Collect customer payments on a timely basis and meet daily/weekly collection standards Complete customer service calls in a timely manner as assigned
Follow all policies and procedures and adhere to all standards
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Store Supervision:_
Assist Store Manager with training and providing oversight in absence of Store Manager
Assign coworkers to specific duties and assist with work schedule assignments
Assist in managing daily operations when necessary
Assist Store Manager in making weekly schedules
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Showroom and Backroom areas:_
Refurbish merchandise to like new condition
Keep showroom, backroom, and all store areas neat, clean and organized, including vacuuming, dusting, and handling household cleaning materials
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Deliveries & Pick-ups:_
Assist as needed in loading/unloading truck, or other vehicle, per policy to safely protect coworkers, customers, and merchandise
Assist as needed in delivering merchandise in Company provided vehicle to customer homes Assist as needed in installing and setting up merchandise, and instructing customers on proper use
Assist as needed in picking up merchandise from customer homes
Complete customer service calls in a timely manner as assigned
Follow Company policies and practices regarding safe driving and adhere to local and state laws regarding safe operation of a motor vehicle.
This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.
Required Education and Experience
High school diploma or GED
- 3 years of retail/customer service, sales, or collections experience
Valid state driver's license and good driving record
Preferences
Friendly, with exceptional communication skills
Dynamic, with an outgoing personality and a desire to learn
Customer service oriented
Seeking a career, not just a job
Accountable, able to meet and beat business targets & goals
Experienced, with a proven track record of being dependable and responsible
-
Competencies_
Drive & Tenacity/ Resilience
Teamwork & Collaboration
Customer Service & Communication
Conflict Management
Adapting to Change
Team Leadership Supervisory
Responsibilities
This position has no supervisory responsibilities.
Physical Demands
The physical demands described here are representative of those that must be met by a coworker to successfully perform the essential functions of this job.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Expected Hours of Work
This is a full-time position (approximately hours per week), and days and hours of work are Monday through Saturday, store open to close hours.
Pay:
$ $19.00 per hour
Expected hours:
per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
Weekly day range:
- Weekends as needed
License/Certification:
- Drivers (req
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