Customer Service and Sales Representative I - Washington, United States - Smart City Networks, Limited Partnership

Smart City Networks, Limited Partnership

Verified Company

Washington, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Smart City's journey started over 30 years ago as a pioneer in telecommunication services for convention centers and meeting facilities, and it's now the top provider in the country.

With over 3,000 events managed yearly, we oversee the tech needs of major Fortune 500 Company events and prominent trade shows, being present at anything from auto shows to global economic summits.

Today, our dedicated team of over 250 professionals across the nation proudly drives our operations. Based in Las Vegas, our headquarters houses our national customer service, accounting, and technology teams, in addition to our Network Operations Center (NOC) providing Internet security services and round-the-clock monitoring for all our networks.

Summary of Key Responsibilities:

Establish and nurture client relationships, consulting primarily with exhibitors on their Internet and Telephony needs to deliver tailored event solutions
Troubleshoot and resolve technical issues related to exhibitors' internet connections
Expand expertise by cross-training as a networking technician for event setups to enhance knowledge of technology sales
Process customer orders and promote value-added services
Handle financial transactions and provide on-site desk support when required
Utilize company database and research tools to analyze past event data
Create comprehensive quotes for clients, ensuring accuracy and timely updates
Maintain detailed records in the company database, keeping all changes current
Manage finances for assigned events, addressing billing discrepancies and suggesting additional services when necessary
Proficiently operate the company's proprietary software system
Adhere to all company policies and regulations
Offer proactive support for customer approvals pre-event and onsite, obtaining signatures for requested services
Prepare reports for each show site
Collaborate with team members from other departments to address customer sales and service issues

Qualifications:

High school diploma or GED required. At least 3 years of customer/exhibitor service experience preferred
Knowledge of data networking products/services is a plus
Strong verbal and written communication skills, with a focus on telephone customer service and customer interaction
Proficiency in PC skills, Microsoft Office, Word, Excel, and 10-key entry preferred
Availability to work occasional evenings, weekends, and holidays
Ability to work independently with minimal supervision and exercise sound judgment
Employment at Smart City Networks contingent on successful background check completion
Onsite position with mandatory proof of vaccination on the first day of work
Smart City Networks is an Equal Employment Opportunity and Affirmative Action employer, valuing diversity and inclusion
Accommodations for disabilities available upon request