Medication History Technician Specialist - Providence, United States - The Miriam Hospital

The Miriam Hospital
The Miriam Hospital
Verified Company
Providence, United States

3 weeks ago

Mark Lane

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Mark Lane

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Description

Summary:


Reports to Pharmacy Manager under the supervision of a pharmacist and direction of the Medication History Pharmacy Technician Group Leader (RIH TMH only) the Pharmacy Medication History Technician serves as a key and integral part of the progressive pharmacy-managed medication reconciliation practice model.

Has primary responsibility to accurately obtain and compile current detailed and complete home medication history lists and allergies for patients to be admitted to the hospital.

Uses all relevant sources to obtain the most current required information including but not limited to patient and family interviews direct contact with outpatient pharmacies extended care facilities and provider offices.

Accurately documents detailed and verified current home medication list including relevant related information in the electronic medical record (EMR).Reviews patient allergy information in EMR updates as needed.

Interacts effectively and compassionately with patients and families.

Interacts effectively and professionally with other health care providers at all levels including but not limited to providers nurses and ancillary support personnel.

Participates in continuous quality improvement activities and functions in a manner that contributes to a highly effective multidisciplinary work group.


Lifespan employees are expected to embrace Lifespan's mission of "Delivering health with care" and successfully role model Lifespan's values of Compassion Accountability Respect and Excellence as these guide our everyday actions with patients customers and one another.


Responsibilities:


PRINCIPAL DUTIES AND RESPONSIBILITIES:

Obtains and compiles current detailed and complete home medication history list.

Medication history list shall include drug name dose and dose form frequency and route of administration for prescription medications over the counter drugs and complementary and alternative medications currently taken by the patient.

Obtains and compiles patient allergy information including reaction experienced by the patient.

Uses all relevant sources to obtain the most current home medication history list and allergy information including but not limited to patient and family interviews direct contact with patients
- outpatient pharmacies extended care facilities and provider offices.


Communicates home medication list discrepancies identified via the medication history process with the provider and/or pharmacist; hands off unresolvable medication history related issues; tracks follow-up to ensure closure.

Refers suspected actual prevented and near miss medication errors to a pharmacist for appropriate follow-up and reporting.


Serves as a resource to the pharmacist regarding home medication histories and other related information provides follow-up as deemed appropriate by the pharmacist.


Documents detailed and verified current home medication list accurately including relevant related information if any in the electronic medical record (EMR).

Ensures patient allergy information including relevant related information if any is correctly documented in EMR updates if needed.


Compiles medication history lists verifies allergies and documents in EMR in an efficient and timely manner with the highest level of accuracy.

Responds appropriately to providers nurses and others who request a medication history. Manages triages and ensures follow-up in a timely manner.

Ensures high quality customer service is provided and displayed at each patient family outreach and team interaction.


Exhibits a friendly pleasant compassionate and helpful nature demonstrating a strong customer service orientation when interacting with patients and their families.


Directs triages or communicates to the appropriate provider or staff member questions or inquiries received from the patient and their family which are outside the scope of the medication history technician.


Interacts effectively and professionally with other health care providers at all levels including but not limited to providers nurses and support personnel.

Participates in quality assurance activities for the pharmacy-managed medication reconciliation practice model.


Participates in quality assessment and improvement activities and medication safety initiatives as they relate to the pharmacy-managed medication reconciliation practice model.

Utilizes experience-based knowledge to identify opportunities for improvement related to quality safety regulatory or financial outcomes.

Rotates to all applicable medication history work assignments and work shifts.

Acknowledges and demonstrates professionalism for self and others.


Other information:

EXPERIENCE & BASIC KNOWLEDGE:

High school graduate or equivalent degree. Completion of one to two years of college preferred.

Maintains current unrestricted Rhode Island Pharmacy Technician licensure.

Holds and maintains current National Pharmacy Technician Certification (CPhT) or has a minimum of one-year
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