Major Incident Manager - Malvern, United States - i2vision

i2vision
i2vision
Verified Company
Malvern, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Proven experience in Major Incident Management within a complex IT environment, preferably with a focus on infrastructure and cloud services.


  • Strong technical background with indepth knowledge of networking, systems administration, and cloud computing platforms (e.g., AWS, Azure, GCP).
  • Excellent communication and interpersonal skills, with the ability to effectively interact with technical teams, management, and external stakeholders during highpressure situations.
  • Solid understanding of ITIL framework, incident management processes, and best practices.
  • Experience with incident management tools and systems (e.g., ServiceNow, Remedy) is desirable.
  • Strong analytical and problemsolving abilities, with a keen attention to detail and a proactive approach to identifying and resolving issues.
  • ITIL or related certifications are a plus.

Job Type:
Contract


Pay:
$45.00 per hour

Expected hours: 40 per week


Experience level:

  • 8 years

Schedule:

  • 8 hour shift

Experience:

Major Incident Management: 8 years (preferred)

  • Infrastructure: 8 years (preferred)
  • Cloud: 8 years (preferred)

Work Location:
In person
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