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    Customer Support Representative - Dallas, United States - Acrisure LLC

    Acrisure LLC
    Acrisure LLC Dallas, United States

    3 weeks ago

    Default job background
    Description
    Acrisure is a fast-growing fintech leader that operates a global insurance broker.

    The Company has grown from $38 million to $4 billion in revenue since 2013 and deploys the best of Human and High Tech at scale to reimagine financial service product distribution.

    Acrisure employs over 14,000 employees across thirteen countries.


    Led by co-founder, Chairman and CEO Greg Williams, Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management.

    Acrisure's massively valuable, high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by High Tech.


    Job Summary:
    The Customer Support Representative (CSR) primarily supports the AAS Account Management organization with group insurance renewals and quotes as well as other administrative support functions designed to improve customer data quality, communication, and overall customer engagement for the micro and small market group insurance segment ( Responsibilities:

    Support Customer Solution Consultants and/or Account Managers with renewals, quotes, carrier and customer communication and related activities
    Collect missing information from customers, carriers, and other partners as appropriate
    Maintain customer information in Agency Management System (AMS)
    Complete weekly customer AMS workflow and related activities
    Update policy information, rates and census data in Benefit Administration Platform and AMS
    Follow up on service issues and coordinate customer response
    Prepare employee communications for renewals and enrollment period
    Update census and plan features
    Other duties as required


    Requirements:
    Able to work independently and within a team environment
    Familiarity with AMS or similar customer relationship management software
    Embraces customer success and demonstrates a "can do attitude"
    Demonstrates attention to detail and strong organizational skills while working in fast-paced environment
    Can manage multi customer related activities simultaneously


    Education/Experience:
    Bachelor's Degree preferred
    2 years insurance experience, group insurance preferred
    Familiarity with AMS or related CRM tools and proficient with MS Office products
    Positive track record working in customer service


    Benefits & Perks:
    Competitive Compensation
    Industry Leading Healthcare
    Savings and Investments
    Charitable Giving Programs
    Offering hybrid work option
    Opportunities for Growth
    Educational Resources
    Generous time away

    Acrisure is committed to employing a diverse workforce.

    All applicants will be considered foremploymentwithout attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

    California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at

    To Executive Search Firms &

    Staffing Agencies:
    Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.

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