Showroom Customer Service Representative - King of Prussia, United States - Ferguson Enterprises, LLC
Description
Ferguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets.
Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry's most extensive portfolio of products.
From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers' complex projects simple, successful, and sustainable.
Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative. If you have a love of meeting people and providing phenomenal customer service coupled with an interest in contributing directly to the bottom line of a multi-billion-dollar organization, this is the position for youPay:
starting at $21 per hour or higher depending on experience
Schedule:
Monday - Friday 8:30am-5pm and
rotating Saturdays 10am-5pm**
Responsibilities:
- Assist customers on the showroom floor
- Strive to increase knowledge of entire product offering
- Support efforts of Outside Sales Associates
- Work handinhand with Showroom Sales consultants by performing the administrative functions that ensure our customer's needs are being met.
- Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.
- Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.
Requirements:
- A college degree, or working towards a degree is helpful for this position, but comparable industry knowledge and experience would also be considered.
- 03 years of prior customer service experience preferred
- A successful associate will be results oriented,, able to meet goals, build relationships, and enjoy a team environment.
- Excellent communication, time management and organizational skills
- Cheerful personality for phone/inperson sales
- Ambition to succeed
- General digital literacy
- Self-Motivator
- Ability to multitask
- Passion, courtesy and articulation
- Ability to learn quickly
- Service minded, ambitious and congenial
- The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR A), which prohibits discrimination against qualified individuals on the basis of disability._
- Ferguson Enterprises, LLC. is an equal employment employer _F/M/Disability/Vet/Sexual_ Orientation/Gender_ Identity._
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