Customer Service Representative - Burke, United States - IGF Management

Description

Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.

Responsibilities:

• Assist customers with product information, pricing, and order placement
• Process customer orders accurately and efficiently
• Provide support for any issues or concerns that may arise during the order process
• Upsell additional products or services to customers when appropriate
• Conduct outbound calls to follow up with customers or provide updates on their orders
• Enter and maintain customer information and interactions in the database
• Resolve customer complaints or escalate to the appropriate department for resolution

Qualifications:

• Previous experience in customer service or a related field is preferred
• Excellent phone etiquette and communication skills
• Strong sales and upselling abilities
• Proficient in data entry and navigating computer systems
• Ability to multitask and prioritize tasks effectively
• Detailoriented with strong problemsolving skills
• Ability to work independently as well as part of a team

At our company, we value our employees and offer competitive benefits including:

• Comprehensive training program
• Opportunities for career advancement within the company

Pay:
From $13.50 per hour


Benefits:

• Dental insurance
• Health insurance
• Onthejob training
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Inperson
• Office

Work Location:
In person