Records Analyst Mon - Washington, United States - Williams Lea

Description

This website is operated, hosted and managed by Williams Lea Limited,

3 Savannah Way, Leeds LS10 1AB, United Kingdom.
Records Analyst Mon - Fri 8:30am-5pm page is loaded

Records Analyst Mon - Fri 8:30am-5pm

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locations

Washington, District of Columbia

time type

Full time

posted on

Posted 5 Days Ago

job requisition id

R

Williams Lea is hiring an Records Analyst for our Washington D.C. office to work Monday to Friday 8:30 am to 5:00 pm

Pay:
$30.00/hour


Benefits:
Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
401k Retirement Savings Plan Including Employer Match
Paid Time Off (PTO)
Life Insurance
Paid Parental Leave
Short-term & Long-term Disability
Healthcare & Dependent Care Flexible Spending Accounts
Domestic Partner Coverage
Commuter Benefits
Legal Assistance
Employee Assistance Program (EAP)
Additional Employee Perks and Discounts

The Records Analyst is responsible for delivering exceptional customer service to our clients in Records services, specializing in matter mobility, digital and electronic records systems, information governance and supporting other general records duties, as needed.

Job qualifications
Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience
Minimum 3 years' experience preferably in a legal, banking or large corporate environment
Legal records services, record-keeping, records management experience in a virtual, digital, or electronic records environment preferred
Experience with records software programs for legal records services, records management, information governance, matter mobility and governance
Advanced skill in the use of MS Office software (Word, Excel)
Knowledge of a legal timekeeping or job tracking system is preferred
Ability to work in a fast-paced, team environment, working both independently and collaboratively
Ability to prioritize work, balance projects and meet deadlines in a timely manner
Strong attention to detail with good organizational skills and emphasis on accuracy and quality, even with high volume of repetitive tasks
Ability to handle sensitive and/or confidential documents and information
Ability to make independent decisions that conform to business needs and policy
Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level
Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate deadlines and pressure
Must be self-motivated with positive can-do attitude
Proven customer service skills are required to create, maintain and enhance customer relationships
Must be able to interact effectively with multi-functional and diverse backgrounds
Job duties
(* denotes an "essential function")
*Perform records services work according to established policies and procedures
*Thoroughly assess job request, identify correct process needed to create and manage records files, and ensure appropriate completion throughout task lifecycle
*Use customer service skills to proactively complete records requests to client satisfaction
*Create new records files and manage existing files according to document retention policies, matter mobility and information governance
*Use experience in records services to navigate unclear requests to ensure compliance with established policies for retention, matter mobility and information governance
*Understand intermediate to complex workings of records policies, digital matter mobility, digital and electronic records systems, and information governance in a virtual, digital, or electronic records environment
*Interface and liaise with clients and vendors, peers and other colleagues to identify, collect, review, and package paper or electronic records for release, or to troubleshoot records requests
*Utilize multiple software applications to identify, collect, review, and package paper or electronic records for release, or to troubleshoot software problems
*Receive, triage, and process inbound paper or electronic records transfers to ensure compliance with protocols and make available for recipients
*Utilize appropriate logs and/or tracking software for all assigned work
*Meet contracted deadlines for accepting, completing, and delivering all work
*Communicate with peers, supervisor or client on job or deadline issues
Help foster a proactive environment of continuous service enhancement and relationship building with the client
Handle sensitive and/or confidential documents and information
May assist with coordination of records services, preparation, intake, and workflow within team
May perform Quality Assurance on work of others
May train more junior staff members
Assist peer teams in other service lines, as needed
Complete other tasks and assignments as assigned by management
Interact with clients in person, over the phone or electronically
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost-efficient manner

Who we are:
In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.
Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.
We're always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.
#piq

About Us

Longevity driven by innovation
In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.
Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.
We're always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

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