Secretary Ii - Lancaster, United States - Antelope Valley Medical Center
Description
Job Objective:
Under the supervision of the Department Director, Assistant Director and/or Charge Nurse competently performs department secretarial tasks as well as various supportive duties.
Essential Duties for Secretary I:
- Provides normal clerical support as needed to support unit functions such as typing, filing, faxing and ordering of department supplies.
- Assembles/maintains medical records according to hospital/unit practice.
- Processes patient paperwork and may verify patient charges.
- Transcribes physician orders accurately.
- High degree of involvement with patients and family members.
- Transports patients when required.
- Performs errands when assigned to facilitate unit work flow; i.e. transports specimens to lab, acts as messenger to various departments, etc.
- Answers telephones in a courteous manner and directs calls appropriately.
- Assist in maintenance of safe, comfortable, and therapeutic environment for patients.
- May assist in completion of unit support record keeping, department reports and/or statistical sheets and department meeting minutes.
- May be required to maintain department specific certifications.
- Maintains department inventories.
- Operates technical equipment safely and appropriately.
- Orders supply requisitions for a variety of hospital services.
- Participates actively in the orientation and training of new staff as assigned.
- Demonstrates knowledge regarding special needs and behaviors of age specific groups.
- Participates in age specific educational and training programs.
- Demonstrates proficiency in required age specific competencies.
Essential Duties for Secretary II:
- Meets the essential duties of Secretary I.
- Prepare schedule of department secretaries and assist with unit staffing as needed.
- Patient scheduling and coordination as required by unit.
- Responsibility for department time and attendance management, staffing sheets and maintenance of department attendance records according to department needs and as assigned.
- Handles department reports which may vary in volume and degree of complexity according to department requirements.
- Coordinates training of Secretary I.
- Processes and coordinates information for team leader/charge nurse.
- Reviews department purchasing charges for accuracy and makes corrections, as needed.
- May retrieve, review for accuracy and/or coordinate statistical data to validate the quality of clinical work and patient charges.
- Coordinates and oversees special projects as assigned by department director for Secretary I's.
- Participates in Performance Improvement activities.
- Logs, audits, and inputs patient charges into hospital wide system (Duties and projects may vary according to unit/department needs).
Non-Essential Duties:
- Assists in special projects/assignments.
Skills and Abilities:
- Knowledge of current AVH policies and procedures including legal documents pertinent to unit, use of written resources and forms and the hospital structure and resources.
- Knowledge of office practices and procedures normally acquired through six (6) months experience and completion of high school studies in secretarial skills desirable.
- Ability to type 2030 wpm.
- Ability to be flexible to meet staffing requirements.
- Ability to learn computer skills within six (6) months of employment.
- Ability to adhere with AVH Absenteeism and Tardiness Policy.
- Ability to adhere with AVH Leaves of Absence Policy.
- Ability to adhere with AVH Paid Time Off (PTO) Policy.
- Ability to adhere with AVH Recording of Hours Worked Policy.
- Ability to adhere to the department dress code.
- Ability to organize work and establish priorities.
- Ability to expand on own initiative in performance of duties.
- Skill and ability to follow the telephone etiquette/standards.
- Conforms to AVH Standards of Excellence.
- Ability to function effectively under pressure and meet time parameters.
- Ability to communicate effectively while maintaining good working relationships with co workers, managers and other hospital staff.
- Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVH.
- Ability to maintain the confidentiality of patient, hospital and department information.
- Ability to adhere to safety rules and regulations.
- Safely and effectively uses all equipment necessary to carry out duties.
- Ability to interpret and function under hospital and department policies and procedures.
- Conforms with and supports hospital quality assurance and Improvement guidelines.
- Ability to participate effectively in department and hospital staff education.
- Display a willingness to work as a team player.
- Ability to give and support the highest level of patient/customer satisfaction at all times.
- Supports and adheres to the values and mission statement established by the AVH Board of Directors.
- Ability to demonstrate knowledge and understanding of Corporate Compli
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