Outreach Case Manager, Homeless Services - Santa Ana, United States - City Net

City Net

Verified Company

Santa Ana, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Overview:

Outreach Case Managers will be part of the Multi-Disciplinary Response Team, responding to 9-1-1 and Community calls for service for people experiencing homelessness and mental health concerns.

Case Managers (CMs) will be part of multi-disciplinary care teams alongside Social Workers, Drug and Alcohol Counselors, Psych Techs, and other professionals offering care and service coordination in partnership with other nonprofits, County and City entities, law enforcement, behavioral health services, and medical providers to ensure clients receive the help they need.

These services are provided in collaboration with our partners with the intention of assisting clients with obtaining and maintaining permanent housing as quickly as possible.

CMs provide case management and supportive services to individuals and families who are experiencing street-level homelessness. Through street outreach, CMs seek to connect unsheltered homeless neighbors to sustainable housing. CMs meet clients where they are and support them to achieve their goals. City Net's services are housing-focused; CMs work with clients on developing long-term housing plans. CMs connect homeless neighbors to appropriate supportive services, including medical health treatment, mental health treatment, counseling, and permanent housing.

CMs offer care and service coordination in partnership with other nonprofits, County and City entities, law enforcement, behavioral health services, and medical providers to ensure clients receive the help they need.

These services are provided in collaboration with our partners with the intention of assisting clients with obtaining and maintaining permanent housing as quickly as possible.

City Net's programs follow Housing First and Harm Reduction service models.

Main Work Location:
Reports daily to the Santa Ana office to be dispatched to field work throughout Santa Ana.

Work Environment and Expected Hours:

This is a regular, full time, hourly position that operates primarily "in the field" (not in an office or from home), with daily travel to and work within local neighborhoods, shelters, and informal encampments as well as, under normal circumstances, meetings in professional office environments, law enforcement offices, community nonprofit and government agency offices, and other public and business spaces throughout the area.

This is an essential, client-facing position during any crisis.

This position works five days per week, 8 hours each shift.

Shift: 2:30 p.m. - 11:00 p.m., Tuesday-Saturday or Sunday-Thursday

Please note:

while this job posting is for an opening we currently have in the City mentioned above, we are responsive to the needs of our clients and funders, and therefore the person in this position may be transferred to neighboring locations as needed.

Requirements:

Upbeat passion for ending homelessness
Must be eligible to drive a company vehicle to transport clients. For insurance purposes, drivers must be at least 25 years of age, have a valid CA Drivers License, and must pass a Motor Vehicle Report
Desire to make a difference in the lives of our most vulnerable neighbors during this time of uncertainty and beyond
Empathetic, selfmotivated, flexible, dynamic personality
Experience cultivating and maintaining productive, professional relationships with various stakeholders required
Understanding of the importance of quality and timely data collection and reporting
Excellent professional boundaries
Professional verbal and written communication skills (English)
Strong interpersonal, analytical, and time management skills
Effective and professional networking and relationship management skills

Nice to Have

Experience and homelessness services professional contacts in Orange county and surrounding areas
Spanish Fluency
Experience gathering and maintaining confidential client records, including intake paperwork, case notes, and client management system data entry
Bachelor's degree or higher in Social Work, Human Services, Sociology, Psychology, or a related field

Organizational Overview:

City Net is a 501(c)(3) non-profit community organization that is committed to breaking the cycle of homelessness in the communities we serve by connecting neighbors experiencing homelessness to transformative care and innovative housing solutions.

Our objective is to reduce homelessness to functional zero in the regions we serve through collaborative supportive services, housing provision, and data-driven solutions that empower our clients to reach their personal goals.

Benefits:
We believe in supporting our employees in all areas of life.

That is why we offer top-tier benefits to our eligible employees, including but not limited to: