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- JobID: 14267 [Customer Service Representative] As a Telecom Customer Care Agent at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Listen to customers, understand their needs, and resolve customer issues; Utilize systems and technology to complete account management tasks; Document and process customer claims in appropriate systems; Follow all required scripts, policies, and procedures; Comply with requirements surrounding confidential information and personal information...
Entry-Level Telecom Customer Care Agent - Dallas, United States - Mass Markets
