Air Export Agent - Brisbane, United States - Expeditors

Expeditors Brisbane, United States

3 weeks ago

Description

Company Description

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Job Description

Scope of Position: Maintains a heightened level of service to their customers and ensures efficient daily operations for all accounts while exhibiting Expeditors' culture.

Key Responsibilities:

Ensure smooth and timely shipment process flow
Ensure accurate and timely data entry into our operational system based on defined metrics
Track and trace shipments
Provide proactive and clear communication to internal and external customers
Ensure accurate and timely client billing, including dispute resolution
Understand customer expectation to ensure all the elements of the SOP and KPI's are met
Ensure compliance to company policies and external regulations
Complete cross training in order to support team coverage
Professionally represent Expeditors to our customers, service providers, and government agencies

Expectations:

Continually identify areas to improve efficiency
Embrace and adopt technology to optimize their ability to complete their work
Achieve standard of 52 hours training per year, including all mandatory trainings
Drive and develop customer relationship in order to exceed their expectations
Have a sense of urgency, be willing to help by offering solutions

***MUST BE LOCAL***

Working Hours: 9:00pm to 05:30am

Working Days: Monday to Friday

Qualifications

Qualifications

Fully proficient with various software applications (i.e. MS Office, Lotus Notes)

Typing - 30 wpm and 10-key by touch
Able to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement
DG Certification Required
Easily adapt to change and function efficiently in a high stress environment
Compliance certifications required to perform required duties obtained and maintained
An intimate understanding of Export Compliance
General Airline/Logistics Knowledge

Additional Information

Additional information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time
Expected compensation $22.00 to $33.00 per hour.
Employee Stock Purchase Plan
401k Plan
Training and Professional Development Program
All your information will be kept confidential according to EEO guidelines.

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