Transcon Agent - Brisbane, United States - Expeditors

Description

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 300 locations across six continents.

Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions.

Expeditors is headquartered in Seattle, Washington.

Scope of Position:

Maintains a heightened level of service to our customers through efficient timely execution of daily operations and data integrity while exhibiting Expeditors' culture.

KEY RESPONSIBILITIES:
Ensure smooth and timely shipment process flow

Ensure accurate and timely data entry into our operational system based on defined metrics

Track and trace shipments

Provide proactive and clear communication to internal and external customers

Ensure accurate and timely client billing, including dispute resolution

Understand customer expectation to ensure all the elements of the SOP and KPI's are met

Ensure compliance to company policies and external regulations

Complete cross training in order to support team coverage

Professionally represent Expeditors to our customers, service providers, and government agencies


EXPECTATIONS :
Continually identify areas to improve efficiency

Embrace and adopt technology to optimize their ability to complete their work

Achieve standard of 52 hours training per year, including all mandatory trainings

Drive and develop customer relationship in order to exceed their expectations

Have a sense of urgency, be willing to help by offering solutions

LOCAL Applicants


ONLY

NIGHT SHIFT:
start time 12:00(noon) to 9:00pm

Fully proficient with various software applications (mainframe systems)

10-key by touch

Displayed ability to work independently with minimal supervision

Ability to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement

Functions efficiently in a high stress environment

Willing to work overtime

An intimate understanding of Export Compliance

Certifications including:
Certified Export Clearance Specialist, Dangerous Goods – Ground and Air, IATA/FIATA, Export Compliance Specialist, Customs Broker, Sales Certification, Transition and Implementation


Reporting Structure:
Transcon Lead Agent, Transcon Supervisor, Transcon Manger

Additional information


Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick Time

Expected compensation $22.00 to $33.00 per hour.

Employee Stock Purchase Plan

401k Plan

Training and Professional Development Program

All your information will be kept confidential according to EEO guidelines.