Jobs
>
Stamford

    Technical Account Manager - Stamford, United States - Direct Recruiters

    Direct Recruiters
    Direct Recruiters Stamford, United States

    3 weeks ago

    Default job background
    Description

    Client Summary:
    Digital health company leveraging "referable moments" to:

    Enhance access to care

    Improve health plans' quality performance

    Lower total cost of care

    Boost members' experience and outcomes

    Uses advanced technology and skilled service team to:

    Help health plans and providers manage value

    Support individuals on their healthcare journeys

    Provide optimized provider search for easy appointment scheduling

    Increase patient compliance

    Ensure providers close the loop regardless of EMR system used


    Position Responsibilities:


    Working proactively with strategic customers to develop a deep understanding of their business objectives and helping them achieve value in our products by conveying best practices and ensuring their product needs are met.


    By understanding customers' requirements and desired outcomes, follow up as needed internally through the development and release cycles to ensure we meet and exceed them, monitoring the project and tasks to ensure we remain on track.


    Learning customers' setup, typical workflows, goals, and how they can use our products or services to better serve their tasks and goals.

    Helping enterprise customers solve technical challenges as they arise, providing overall technical support before and after the sales process.

    In short, helping customers attain value from the products or services they've purchased, ideally assisting them in gaining more value than they anticipated.


    Influencing the future of our products by funneling feature requests, product enhancements, and bug fixes to the Product organization, and influencing our sales success by assisting sales and marketing with information about product specifications.

    Analyzing customer data to identify and propose new ideas and processes and to increase product adoption.


    Leading customer support to research, troubleshoot, diagnose, and resolve technical issues and communicating internally to answer technical or product questions.


    Leading custom training and demos as required to assist customers with product understanding and advice, including responses to technical customer support issues.

    Providing technical help and answers to Operations for customers that do not require direct communication.

    Acting as an advocate, quarterbacking the solving of complex technical issues when appropriate. You are the voice of the customer within the technical organization.


    Creating and maintaining a technical solutions library to provide customers and team members with guided and reusable solutions in the future.

    Monitoring common technical support questions and creating scripts for handling those support requests at scale.

    Writing and editing in-app notifications together with the assigned CS Ops representative.


    Explore and learn the latest technologies to provide new capabilities and increase efficiency, especially with EHRs (starting with Athena and Epic, then branching to other EHRs as well as other scheduling systems).


    Candidate Profile:
    Results oriented, organized, efficient and a resourceful team player at ease in a dynamic collaborative environment.

    Skilled delivery of engaging, compelling product presentations, in small and large group settings.


    Excellent interpersonal and communication skills, including demonstrated comfort and finesse communicating with senior leadership teams internally and externally, both orally and in writing (proposals, emails, and presentations).

    Strong oral and written skills.

    Energy and passion for teamwork and collaboration.

    A willingness to roll up their sleeves and a get-it-done attitude. An arm-chair leader would not be a good fit for this position.

    The ability to deliver results in a fast-paced, metric-driven and changing environment.


    Experience & Skills:

    Required Experience and Qualifications:
    You possess a bachelor's degree in computer science, Information Technology, Engineering, or related field, or equivalent professional experience.

    5+ years of Technical Account Management or Professional Services SaaS experience with a technical product.

    Strong technical background including experience with systems architecture, RESTful

    API usage, webhooks, multiple development languages (JavaScript or Python preferred), and the fundamentals of computer science.

    Deep understanding of software integration and agile development lifecycle and processes.


    Knowledge of clinical/administrative workflows and experience in interoperability standards - HL7, Direct Messaging and FHIR in widely used EHRs such as Athena, Epic and others.

    Ability to use data and statistics to identify patterns, enriching your recommendations for process/product improvements.

    Strong communication and interpersonal skills including the ability to quickly build rapport. You should be motivated to help your clients and our team achieve their goals.


    Ability to simplify and communicate complex technical concepts to non-technical audiences and to explain concepts and solutions to technical advanced colleagues and customers.

    The capacity for creative problem solving and ability to create innovative solutions to meet complex customer needs.

    Experience with advocating for your customers' needs within your organization and driving to solutions.


    Empathy for who you work with; you identify with their challenges and your desire to delight shines through in your communications.

    Compensation $160k-$180k, Health Insurance, 401k
    #J-18808-Ljbffr
  • Red Thread

    Account Manager

    4 days ago

    Red Thread Stamford, United States

    Position Summary: · DEFINITION: · The Account Manager assists with maintaining the fundamental business relationship with a single and/or multiple major accounts.The primary responsibility of the Account Manager is to assist sales team with all aspects of supporting the account t ...

  • Dawn Taylor Associates

    Accounting Manager

    4 days ago

    Dawn Taylor Associates Stamford, United States

    Our Stamford- based client is seeking an Accounting Manager for their well-established Hotel portfolio. · Responsibilities: · Supervision of 5-6 General Ledger Accountants to oversee: · Reviewing and balancing of all revenue batches for all hotels · Recording, balancing and posti ...

  • Creative Financial Staffing

    Accounting Manager

    1 day ago

    Creative Financial Staffing Stamford, United States

    Job Description · Accounting Manager · CFS is currently assisting a top Hospitality client with a search for an Accounting Manager to add to their growing team. · Why Work Here? · Stellar reputation in their industry · We have placed many people throughout their company and gotte ...

  • SGS

    Key Account Manager

    2 weeks ago

    SGS Fairfield, United States Full time

    Job Description · POSITION SUMMARY · Meet & exceed client service expectations and manage various different projects with cross functional and cross-country teams. · Provide updates on regulatory and sustainability trends and services to client. · Offer necessary trainings to int ...

  • Taurus Search

    Fund Accounting Manager

    4 days ago

    Taurus Search Stamford, United States

    My client, an up and coming firm specializing in Private Equity and Venture Capital funds, located in South Connecticut, is looking to grow their team and bring in a couple of new Fund Accounting Managers to service their ever increasing clientele. · Prior experience in dealing w ...

  • Watsco

    Account Manager

    5 days ago

    Watsco Stamford, United States

    Job Description · Account Manager · CE-Connecticut Market currently has an exciting opportunity in our Stamford location. · The Northeastregion ofCarrier Enterprisesells residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplie ...

  • Creative Financial Staffing (CFS)

    Accounting Manager

    2 weeks ago

    Creative Financial Staffing (CFS) Stamford, United States

    Job Description · Job DescriptionAccounting Manager · CFS is currently assisting a top Hospitality client with a search for an Accounting Manager to add to their growing team. · Why Work Here? · Stellar reputation in their industry · We have placed many people throughout their co ...

  • Office Environments of New England

    Account Manager

    4 days ago

    Office Environments of New England Stamford, United States

    Definition: · The Account Manager assists with maintaining the fundamental business relationship with a single and/or multiple major accounts. The primary responsibility of the Account Manager is to assist sales team with all aspects of supporting the account to either increase ...

  • Red Thread

    Account Manager

    2 weeks ago

    Red Thread Stamford, United States

    Definition: · The Account Manager assists with maintaining the fundamental business relationship with a single and/or multiple major accounts. The primary responsibility of the Account Manager is to assist sales team with all aspects of supporting the account to either increase ...

  • Stamford Office Furniture

    Account Manager

    1 week ago

    Stamford Office Furniture Stamford, United States

    Benefits: · Dental insurance · Health insurance · Vision insurance · Stamford Office Furniture (SOF) is in search of a proactive, reliable, and results-oriented Account Manager to join our esteemed team. The ideal candidate will play a pivotal role in nurturing key accounts a ...

  • Blake Smith Staffing, LLC

    Accounting Manager

    1 week ago

    Blake Smith Staffing, LLC Stamford, United States

    Job Overview · The Accounting Manager will be a very visible member of the Finance team and will interact directly with all employees across the Firm including executives and group heads. This role will report into our Assistant Controller and will be heavily involved in the all ...

  • Red Thread

    Account Manager

    2 weeks ago

    Red Thread Stamford, United States

    Definition:The Account Manager assists with maintaining the fundamental business relationship with a single and/or multiple major accounts. The primary responsibility of the Account Manager is to assist sales team with all aspects of supporting the account to either increase or s ...

  • adm Promotions

    Account Manager

    2 weeks ago

    adm Promotions Stamford, United States

    adm Group is a global marketing execution partner to some of the world's most iconic brands. Our purpose is to create meaningful and sustainable brand experiences. We transform marketing execution by bringing together intuitive technology, our expertise in managing complex global ...

  • Stark Company Realtors

    Account Manager

    1 week ago

    Stark Company Realtors Stamford, United States

    STARK is seeking to hire an experienced Luxury Carpet Sales Professional with a proven track record selling to the trades (Interior Designers, Architectural Firms) for our Stamford, CT showroom. · Job Responsibilities: · Actively seek out potential clients through market resear ...

  • Carrier Enterprise

    Account Manager

    4 weeks ago

    Carrier Enterprise Stamford, United States

    Account Manager · CE-Connecticut Market currently has an exciting opportunity in our Stamford location. · The Northeast region of Carrier Enterprise sells residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through deal ...

  • SNIPEBRIDGE

    Account Manager

    3 days ago

    SNIPEBRIDGE Stamford, United States

    Snipebridge, a strategic talent solutions company specializing in connecting exceptional talent to great career opportunities in the Architecture & Planning industry, is searching for a skilled Account Manager + Sales Professional with a proven track record of selling to the trad ...

  • GoDataFeed

    Junior Account Manager

    4 days ago

    GoDataFeed Plantation, United States

    Job Overview: · Do you enjoy shopping online? Ever wonder about how e-commerce companies get their products listed on Amazon, Google and all the social media channels? Are you tech savvy and interested in starting your career in a fast-growing industry? · Then check out GoDataFee ...

  • SNIPEBRIDGE

    Account Manager

    1 week ago

    SNIPEBRIDGE Stamford, Connecticut, United States Permanent

    Snipebridge, a strategic talent solutions company specializing in connecting exceptional talent to great career opportunities in the Architecture & Planning industry, is searching for a skilled Account Manager + Sales Professional with a proven track record of selling to the trad ...

  • Allstate Insurance Agency - Burak Kaya

    Account Manager

    1 week ago

    Allstate Insurance Agency - Burak Kaya Stamford, United States

    Benefits: · Bonus based on performance · Flexible schedule · Free food & snacks · Opportunity for advancement · Paid time off · Training & development · Wellness resources · Benefits/Perks: · Competitive Pay · Professional Development · Job Stability in a growing indus ...

  • Guardant Health

    Account manager

    1 week ago

    Guardant Health Stamford, United States

    Full job description · Company Description · Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary tests, vast data sets and advanced analytics. The Guardant Health oncology platform leverages capabiliti ...