Commercial Operations Associate - United States
23 hours ago
Job description
About Us:
Toluna is the global research and insights leader that enables businesses to make smarter, data-driven decisions—faster. We partner with the world's leading brands, delivering impact through our advanced technology platform, comprehensive solution portfolio, global first-party panel, and world-class team of research experts. We are making investments in artificial intelligence to enhance automation, accelerate insight delivery, and unlock deeper understanding. Toluna operates in 70+ countries, redefining the future of insights. Learn more at
Introduction:
This entry-level role within the Commercial Operations team is designed to build foundational skills in account management and sales support. The successful candidate will gain experience managing multiple sales activities while supporting Client Development Directors, enabling the sales team to focus on client engagement and business growth. In addition, this role will partner closely with Operations, Project Management, and Finance throughout the sales process to ensure all required documentation, approvals, and supporting materials are accurate and complete.
Responsibilities:
- Promote, sell, and secure orders from existing and potential clients.
- Prepare documents such as price quotes, terms of the sale, delivery dates and service obligations
- Provide routine dependable backup coverage for your respective sales rep.
- Keep abreast of products, applications, technical services, market conditions, competitive activities, advertising, and promotional trends.
- Provide management with written and oral reports on client needs, problems, interests, market situation, competitive activities, and potential new products and services.
- Submit periodic reports detailing activity and sales volume.
- Continually monitor project progress and resolve problems as they arise.
- Maintain project files, including complete documentation and audit trail.
- Maintain a strong relationship with the client during the entire project process, reporting regularly to the client on their deliverables to ensure outstanding customer satisfaction.
- Conduct follow-up calls to all your clients to ensure satisfaction with all agreements reached during the sales process.
- Will handle special projects as determined by the manager. This activity is required to be promoted to the next level within this job family.
- Assist in the training of new hires within the sales and support teams.
Your Profile:
- Successful completion of college-level training in the areas of market research. A college degree is preferred.
- Must be computer literate—proficient in Excel.
- Demonstrated problem-solving and organizational skills.
- Demonstrated ability to learn to work independently in a fast-paced environment.
- Must be detail-oriented, flexible, and resourceful.
- Must adhere to the highest level of customer satisfaction standards in the industry.
- Must be able to communicate effectively both verbally and in writing.
- Sales-minded individual with 0-2 years of inside sales or customer service experience.
- Market research industry experience is a plus.
Our Values:
- Acting with Ownership—Demonstrating individual accountability
- Bringing a forward mindset- Being action-oriented, bold and entrepreneurial
- Collaborating with Curiosity—Exhibiting teamwork through togetherness
- Discussing openly, committing jointly- Sharing your views openly
- Embracing empathy— Being egoless & caring
What we offer:
At Toluna, we're all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you're passionate about making an impact, we'd love to have you on board.
Other Benefits: Medical, dental, vision, company-paid short-term and long-term disability and AD&D insurance; life insurance; a 401(k) with company match; and a fully remote working environment.
Join our global team. We welcome big thinking and reward great work.
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