Sales Operations Associate - United States

Job ID: 22985  · Meet Our Team: · The GTM Technology team is at the heart of Pega's go-to-market transformation, delivering innovative solutions that empower colleagues to work smarter and faster. We're a group of forward-thinking professionals, passionate about technology, colla ...

Job description

Job ID: 22985 

Meet Our Team:

The GTM Technology team is at the heart of Pega's go-to-market transformation, delivering innovative solutions that empower colleagues to work smarter and faster. We're a group of forward-thinking professionals, passionate about technology, collaboration, and driving business outcomes. As trusted advisors, we take full ownership of our areas of expertise and are at the forefront of GenAI-driven. 

Picture Yourself at Pega:

You will play a key role in system administration across the GTM Technology stack, collaborating with cross-functional teams to maximize, adopt, and scale our technology investments. Your work will enable a unified GTM technology stack, driving both adoption and measurable value.

What You'll Do at Pega:

• System Administration
  • Serve as administrative support for a variety of GTM tools and platforms within the GTM Technology Stack.
  • Implement and maintain single sign-on (SSO) and de/provisioning processes across all GTM tools.
  • Conduct regular audits of licenses to confirm optimal utilization and cost efficiency.
• Vendor & Stakeholder Management
  • Actively participate with vendors, coordinate regular check-ins, and ensure product updates and new releases are communicated to stakeholders in a timely manner.
  • Help coordinate renewals across vendors, internal stakeholders, and procurement.
• Knowledge Management & Training
  • Build and maintain the GTM Knowledge Base, including self-guided training materials and user documentation.
  • Develop and maintain standard operating procedures (SOPs) for all relevant tools, covering scope, administration, user management, and security protocols.
• Data & Reporting
  • Maintain data used to support reporting dashboards, monitor adoption, and identify opportunities for improved engagement.
  • Collect and analyze user feedback to inform tool enhancements and address issues impacting user experience.
• Security & Compliance
  • Ensure compliance with internal controls, data privacy, and security protocols.
  • Support workflows, APIs, and compliance requirements in partnership with cross-functional teams.

Who You Are:

You are operations-minded, organized, detail-oriented, and self-motivated. Energetic and passionate about leveraging technology to drive efficiency and business outcomes, you are a strong communicator who collaborates effectively with both technical and non-technical stakeholders. You thrive on helping others maximize technology and tools, building relationships, and driving tangible results. 

What You've Accomplished:

• 2+ years of professional experience in general administration, operations, or systems administration.
• Strong project management skills with a track record of delivering results on time.
• Familiarity with trends in GTM technology
• Experience with SSO, reporting/dashboard tools, and automation platforms.
• Experience working cross-functionally to manage workflows, APIs, compliance requirements, and SSO implementation.

Pega Offers You:

• Opportunity to collaborate with diverse global teams
• Competitive global benefits program inclusive of pay and employee equity in the company
• Casual, flexible, and fun work environment
• Professional development and skills training
• Structured manager and mentor program
• #LI-JA1

Additional Information

Base salary range for this role is 60, ,275 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it.

Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

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