Call Center Agent - Fountain Valley, United States - Coastline Orthopaedic Associates

Coastline Orthopaedic Associates
Coastline Orthopaedic Associates
Verified Company
Fountain Valley, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter


Description

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Schedule appointments accordingly
  • Follow communication "scripts" when handling different topics
  • Identify patients' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Skills
-
_BILINGUAL A PLUS_:


  • Previous experience in a customer support role
  • Track record of overachieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities and manage time effectively
-
_BILINGUAL A PLUS_

Pay:
$ $19.00 per hour

Expected hours: 40 per week


Benefits:


  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 1 year
  • No experience needed
  • Under 1 year

Shift:

  • 8 hour shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Call center
  • Inperson
  • Office

Application Question(s):

  • Must live in Orange County or at least 10 miles from Fountain Valley

Experience:


  • Healthcare: 1 year (required)
  • Call center
: 1 year (required)

  • Appointment scheduling: 1 year (required)
  • Front desk: 1 year (required)

Language:


  • Bilingual (required)
  • Spanish (preferred)
  • Vietnamese (preferred)

Work Location:
In person

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