Call Center Agent - Fountain Valley, United States - Coastline Orthopaedic Associates
1 month ago
Description
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Schedule appointments accordingly
- Follow communication "scripts" when handling different topics
- Identify patients' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Skills
-
_BILINGUAL A PLUS_:
- Previous experience in a customer support role
- Track record of overachieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities and manage time effectively
_BILINGUAL A PLUS_
Pay:
$ $19.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
- No experience needed
- Under 1 year
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- Inperson
- Office
Application Question(s):
- Must live in Orange County or at least 10 miles from Fountain Valley
Experience:
- Healthcare: 1 year (required)
- Call center
- Appointment scheduling: 1 year (required)
- Front desk: 1 year (required)
Language:
- Bilingual (required)
- Spanish (preferred)
- Vietnamese (preferred)
Work Location:
In person
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