Assistant General Manager - Irvine, United States - FirstService Residential

FirstService Residential

Verified Company

Irvine, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Description:

The
Assistant General Manager (AGM) is a pro-active supporter of the community's mission, vision and philosophies, and FirstService Residential's commitment to client, staff and community.

Compensation:
$65,000 - $75,000

Responsibilities:

Carry out day to day operational tasks as assigned by the onsite General Manager.
Carry out policies and procedures of the customer and FirstService Residential concerning safety, administrative requirements, standards, practices, and work methods.
Oversee the frontdesk staff consisting of ten twelve (12) resident relations specialist, including but not limited to staff training, scheduling, availability to cover a team member's shift in the event of a callout, and arrange for coverage with the Association's vendor to ensure adequate staffing.
Ability to multitask, work under tight deadlines, and consistently meet deadlines.
Ability to work extended hours and weekends based on Association needs.
Exhibit professionalism, professional attire and demeanor at all times.
Attend Association committee meetings as directing by the General Manager.
Prepares for, attends, and performs all followup to Architectural Review Committee (ARC) meetings and Approval Committee meetings as designated by the General Manager.
Performs routine building walk throughs to check for violations and maintenance work orders. Timely complete and Issue violation notices and work orders.
Create resident communication/flyers to be posted in elevators, bulletin boards or other areas.
Responds to emergency situations in a timely, calm and efficient manner.
Take client calls and manage work order process, vendors, and client issues and follows up on all complaints/issues.
Oversee and manage resident requests, workorders and correspondence on community website(s).
Keep track of inventory of office supplies and reorder as necessary.
Responsible for money collected from shareholders and residents.
May be required to code invoices to appropriate GL categories.
Produce requested reports for Board packets in a clean, orderly, and professional fashion.
Organize and maintain all homeowner and administrative files & perform annual Corporation file cleanout in accordance with company standardized hard copy and electronic system.
Maintain an organized workspace according to company procedures.
Works collaboratively with General Manager on any special requests, i.e. administrative work, mailings, special projects, etc.
Complete company training as assigned, attend all mandatory company functions and adhere to FirstService Residential Standards of Operation.
Act as backup when General Manager is on vacation, sick days, or out of office.
Consistent and regular attendance required.
Practice and adhere to FirstService Residential Global Service Standards.
Conduct business at all times with the highest standards of personal, professional and ethical conduct.
Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
Ensure all safety precautions are followed while performing the work.
Follow all policies and Standard Operating Procedures as instructed by Management.
Perform any range of special projects, tasks and other related duties as assigned.
Other duties may be assigned.

Skills & Qualifications:

Proficient in English
Excellent general math skills
Certified Community Association Manager preferred.
Demonstrate effective communication skills consisting of verbal, written and listening skills.
Excellent customer service background/skills and maintain a positive, cando attitude.
Must be able to attend and actively participate in evening meetings as required.
Must be knowledgeable and adept with computer programs needed for specific position.
Must have minimum typing speed of 30 WPM.
Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel.
Command of information system hardware/software is preferred.
Requires driving; must have a valid driver's license and state mandated vehicle insurance.
Ability to quickly and easily navigate the property/building as required to meet the job functions.

Education & Experience:

High school diploma or equivalency required. College level courses in business or hospitality preferred.
Two (2) to three (3) years of business experience preferred.
Experience in HOA Management
CMCA credential a plus

Physical Requirements & Working Environment: