- Maintain high standards of appearance and grooming, which include wearing a correct nametag and uniform when working.
- Deliver excellent customer service in an efficient manner.
- Communicate all guest requests or charge discrepancies to an appropriate supervisor in a timely and professional manner.
- Efficiently maintain inventory of mini-bar supplies of all guest rooms, occupied and not occupied.
- Keeps cart clean and orderly
- Ensure mini bars are defrosted, clean and in good state of repair at all times.
- Ensure mini bar product is fresh and has not exceeded its expiration date.
- Adhere to DND (Do Not Disturb) processes and procedures.
- Maintain appearance and uniform standards.
- Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business.
- Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities.
- Gives recognition to repeat guests
- Special projects and duties as assigned
- Minimum of 1 year housekeeping/mini bar experiencepreferred
- Minimum of 1 year hotel experiencepreferred
- Excellent time management skills
- Passion for hospitality and customer service focused.
- Team player
- Can communicate well with guests, supervisors and coworkers.
- Lifting may include equipment or furniture weighing up to 25 lbs. with or without reasonable accommodations.
- Must be flexible to work any day of the week, weekends, and holidays if assigned.
- Ability to life, bend, stoop, walk, push or pull heavy equipment, and stand for extend periods of time with or without reasonable accommodations.
- 401k after 90 days, fully vested, company match to 4%
- Medical (3 plan choices)
- Dental (2 Plan choices)
- Vision
- Employee Assistance Program (EAP)
- Flexible Spending Account (FSA)
- Paid Time Off
- Hilton Honors Team Member Discounts
- Northwood Hospitality Discounts
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Mini Bar Attendant - Nashville, United States - Conrad Hotels & Resorts
Description
Northwood Investors is a privately held real estate investment advisor that was founded in 2006 by John Kukral, the former President and CEO of Blackstone Real Estate Advisors. Northwood employs a fundamental, value-driven investment strategy with a longer-term outlook. Northwood invests alongside institutional and private clients in a broad range of real estate and real estate-related investment opportunities globally, with approximately $7 billion of assets under management.
Northwood has office locations in the US in Denver (headquarters), New York, Dallas, Los Angeles and Charlotte. The firm also has employees who work for vertically integrated platforms, such as Retail and Hospitality, in Florida, North and South Carolina, California, and Texas. Additionally, the firm has professional teams located in the United Kingdom, Luxembourg, Paris, Singapore, and Amsterdam.
Northwood Hospitality, a wholly owned subsidiary of Northwood Investors, manages the prominent hotel portfolio acquired by Northwood Investors. The growing portfolio of Northwood Hospitality currently consists of fourteen iconic properties, thirteen of which are managed by Northwood Hospitality.
For more information, visit Northwood's website at
Job Description
Welcome to Conrad Nashville. We offer luxurious accommodations and exceptional service in the ever-evolving Nashville hospitality industry. Join our dynamic team, learn and grow in a culture of collaboration. Our priority is your well-being, which is why we offer competitive compensation packages, healthcare insurance, 401k plans, and team member discounts. Living and working in Nashville provides access to diverse cultural attractions, entertainment venues and culinary experiences. At Conrad Nashville, you can make a positive impact and be part of a world-class hospitality brand. Join us and discover all that we have to offer.
Job Summary
We are looking for a professional Mini Bar attendant able of attending to Conrad Nashville with integrity and attention to detail. The goal is to create a clean and orderly environment for our guests that will become a critical factor in maintaining and strengthening our reputation.The primary role of a Mini Bar Attendant is to effectively maintain the guest room mini bars. Their job duties require style and service attributes that are key to creating a positive guest experience.
Job Duties
Conrad Nashville is an Equal Opportunity Employer. We support and encourage diversity in the workplace.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
We are proud to be an equal opportunity workplace and we practice being committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. We will require background checks and employment verifications and in some roles drug screens due to our contractual obligations.
We offer competitive benefits and wellness programs: Competitive, pay, generous time off policies, paid parental leave, charitable matching donation program, paid volunteer time off, physical wellness reimbursement, company paid training, conferences and professional membership fees, employee/friends/family discounts at our hotel properties to name a few.
