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    Mini Bar Service Attendant - Nashville, United States - Ballantyne Golf Resort

    Ballantyne Golf Resort
    Ballantyne Golf Resort Nashville, United States

    1 day ago

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    Description
    Mini Bar Service Attendant at Conrad Nashville

    Job Summary:

    We are looking for a professional Mini Bar attendant able of attending to Conrad Nashville with integrity and attention to detail.

    The goal is to create a clean and orderly environment for our guests that will become a critical factor in maintaining and strengthening our reputation.

    The primary role of a Mini Bar Attendant is to effectively maintain the guest room mini bars. Their job duties require style and service attributes that are key to creating a positive guest experience.


    Essential Functions:

    • Maintain high standards of appearance and grooming, which include wearing a correct nametag and uniform when working.
    • Deliver excellent customer service in an efficient manner.
    • Communicate all guest requests or charge discrepancies to an appropriate supervisor in a timely and professional manner.
    • Efficiently maintain inventory of mini-bar supplies of all guest rooms, occupied and not occupied.
    • Keeps cart clean and orderly
    • Ensure mini bars are defrosted, clean and in good state of repair at all times.
    • Ensure mini bar product is fresh and has not exceeded its expiration date.
    • Adhere to DND (Do Not Disturb) processes and procedures.
    • Maintain appearance and uniform standards.
    • Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business.
    • Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities.
    • Gives recognition to repeat guests
    • Special projects and duties as assigned

    Education & Experience:

    • Minimum of 1 year housekeeping/mini bar experience preferred
    • Minimum of 1 year hotel experience preferred

    Skills & Abilities:

    • Excellent time management skills
    • Passion for hospitality and customer service focused.
    • Team player
    • Can communicate well with guests, supervisors and coworkers.

    Physical Requirements:

    • Lifting may include equipment or furniture weighing up to 25 lbs. with or without reasonable accommodations.
    • Must be flexible to work any day of the week, weekends, and holidays if assigned.
    • Ability to life, bend, stoop, walk, push or pull heavy equipment, and stand for extend periods of time
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