Office Coordinator Clerical - Stuart, United States - Cleveland Clinic

Cleveland Clinic

Verified Company

Stuart, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare.

At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As an Office Coordinator, you will provide high customer service to patients, families, visitors, and other caregivers to promote and support positive patient experiences.

Your primary duties will include, but are not limited to:

Maintaining communication with patients, families, and other caregivers.
Assisting with patient admissions, transfers, and discharges.
Answering phones/triaging calls.
Scheduling appointments/diagnostic testing and surgical procedures.
Obtaining referrals/authorizations.
Maintaining physician calendar and other administrative duties.

The ideal caregiver is someone who:

Is professional, reliable, and punctual.
Demonstrates a strong work ethic in a team environment.
Is technologically proficient.
Has excellent communication skills.
Can effectively multitask while paying attention to details and staying organized.

This is an excellent opportunity for someone who is looking to build a career at a hospital that prioritizes career growth, learning opportunities, and employee wellness.

This opportunity also offers tuition reimbursement after one year of employment.

At Cleveland Clinic, we know what matters most.

That is why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you.

Here, you will find that we offer:

resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being, and your future.

When you join Cleveland Clinic, you will be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities:

Supports clinic operations by direct involvement with the physician(s) and nurse(s).
Facilitates the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patient and/or other medical departments.
Works through and solves patient issues professionally and in a timely manner. Produces errorfree transcribed correspondence.
Takes and relays phone messages for the respective area in a clear and concise manner in accordance to CCF policy. Assists with calendar, meeting, and travel arrangements as requested and ensures proper forms are completed.
Ensures all patients are rescheduled relating to physician out days in a timely manner.
Orders supplies using cost effectively, appropriate cost center numbers and correct processes.
Utilizes correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed.
Verifies and updates patient demographics and insurance information.
Identifies whether patient needs referral and/or authorization and obtains referral and/or authorization when necessary.
Ensures appointments are booked on proper case and add any cases or schemes as necessary.
Obtains proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module.
Inputs reasons for all visits on all appointments. Ensures same day addon appointment is communicated to appropriate department personnel. Ensures authorization is secured for same day addon appointment and same day inpatient hospital admissions.
Ensures surgery packets are completed correctly and delivered in at timely manner to OPS and Access Plus.
Works in conjunction with nurse to reconcile day sheet with charge tickets.
Assists other departments within the pod as needed.
Maintains complete and uptodate documentation and files at all times, including product and service quotes.
Other duties as assigned.

Education:

Some college or technical training.
Knowledge of medical terminology gained through experience or formal course work.
Excellent customer service, interpersonal, and oral and written communication skills.
Basic arithmetic skills (addition, subtraction, multiplication, division, percentage).
Ability to transcribe dictated correspondence if needed.
Must have good organizational skill to perform multiple activities.

Certifications:

None required.

Complexity of Work:

All employees are expected to meet the standards of performance outlined in the Organizational-Wide Competencies listed below as applied to the position:

World Class Service Orientation:

Includes attitude, behavior, interpersonal skill, and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner.