Home Care Coordinator - Cranston, United States - A Caring Experience

Description

A Caring Experience is looking to hire an experienced, hard-working, detail-oriented Scheduling Coordinator with excellent customer service and communication skills to provide scheduling coordination for home health aides and companions.

• Three years of scheduling experience with a home care agency with the proven ability to work with scheduling software.
• Experience with customer service in highstress situations; ability to handle client and employee customer service issues in a calm, empathetic manner
• Excellent verbal and written communication skills
• A creative problemsolver and critical thinker that is inspired by thinking outside of the box
• Ability to multitask successfully and possesses excellent organization skills
• Pleasant and polished phone manner and demeanor
• Key Responsibilities:
• Responsible for scheduling homemakers and companions for clients and coordination of home care services for clients providing excellent customer service
• Lead point of contact for clients and caregivers requesting home care, which includes scheduling nurses and caregivers and any followup requests throughout the duration of care
• Work in collaboration with care managers to ensure that client caregiving needs are met.
• Track, manage, and communicate attendance related matters
• Validate any time off availability with the appropriate team members before approval
• Conduct electronic data entry tasks, including reconciling billing/payroll records and bill/pay rates
• Assist with incoming phone calls

• 401(k)
• Health insurance
• Paid time off

• 8 hour shift
• Day shift
• Monday to Friday

• Inperson