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Virginia Beach

    Suite Attendant - Virginia Beach, United States - Connect Talent Solutions

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    Job Description

    Job Description
    • Cleans vacation suites and ensures all suite furnishings and items in unit are in working order and safe for use.
    • Assists the Executive Housekeeper and Housekeeping Inspector with daily tasks.
    • Ensures cleaning carts are properly stocked and maintained in accordance with safety standards.
    • Reviews daily Pre arrivals, Daily Check outs, Stayovers and Early Check Outs as needed.
    • Inspects unoccupied suites and reports any incidents.
    • Keeps track of inventory and housekeeping supplies.
    • Provides inspector, housekeeping, houseman, janitorial or commercial laundry services and support when occupancy or human resource demands require it.
    • Assists EH in inventorying all department supplies, equipment, and storage areas to ensure proper inventory levels, equipment is operating properly, and storage areas are properly organized.
    • Meets with Executive Housekeeper or their representative daily, provides visual inspections of all interior and exterior common areas for safety and established "sense of arrival" expectations.
    • Provides exceptional customer service to owners and guests with appropriate sense of urgency, follow up and communication.
    • Reports any hazardous incidents, safety concerns, injuries, or potentially dangerous situations to Resort Manager.
    • Provides on-site activities, area attractions, events, and other vacation information to owners/guests.
    • Solicits client referrals, timeshare tour opportunities, online satisfaction reviews and customer feedback for improvement.
    • Performs related duties as assigned or as situation dictates.

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