Automotive Service Advisor - Glen Rock, United States - CAIN AND SONS' AUTOMOTIVE

CAIN AND SONS' AUTOMOTIVE

Verified Company

Glen Rock, United States

5 days ago

Posted by:

Mark Lane

beBee recruiter

Description

_Immediate Opening for Experienced Service Advisor_

_Are you a people person with a passion for cars? Do you excel at providing top-notch customer service and thrive in a fast-paced, dynamic environment? If so, we want you to join our team as a Service Advisor at Cain And Sons' Automotive LLC in Glen Rock, PA_

_Position Overview:
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_ As a Service Advisor, you'll be the face of our service department, assisting customers with their automotive needs and ensuring their satisfaction every step of the way

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_ You'll play a crucial role in delivering an exceptional service experience while helping to keep our operations running smoothly._

_ What We're Looking For:
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_ Strong customer service skills and a friendly, approachable demeanor

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_ Excellent communication and interpersonal skills

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_ Ability to listen to customer concerns and effectively communicate automotive issues and solutions

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_ Basic knowledge of automotive systems and repairs (training provided)

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_ Strong organizational and multitasking abilities

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_ Ability to work well under pressure and in a fast-paced environment

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_ Previous experience in a customer service role is preferred but not required_

_ Responsibilities:
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_ Greet customers warmly and assist them with scheduling service appointments

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_ Listen to customer concerns, ask probing questions, and accurately document vehicle issues

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_ Provide customers with estimates for service and repairs, explain recommended repairs and maintenance, and obtain necessary approvals

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_ Communicate with technicians to ensure timely completion of repairs and keep customers updated on the status of their vehicles

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_ Handle customer inquiries, complaints, and feedback with professionalism and empathy

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_ Maintain accurate records of service transactions and customer interactions_

_ What We Offer:
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_ Competitive pay and benefits package

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_ Opportunities for advancement and career growth

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_ Supportive and collaborative team environment

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_ Ongoing training and development opportunities

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- **_ Air Conditioned Shop_