Key Holder/sales Associate - Estero, United States - GameStop Inc.

GameStop Inc.

Verified Company

Estero, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

SENIOR GUEST ADVISOR

SUMMARY

The Senior Game Advisor provides exceptional guest service in a selling environment utilizing GameStop's core business model, the Circle of Life.

Under supervision, this role ensures products are easily accessible, boosts sales through sharing product knowledge, maintains a clean and organized shopping environment, and fosters guest loyalty.

This position also supports store management in overseeing store operations.

Senior game advisors exemplify the behaviors needed to ensure each guest receives a top-notch store experience.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Provide excellent guest service: greet guests promptly, address their questions and concerns courteously, assist them with their gaming needs, inform them of promotions, recommend additional items, apply selling techniques in every transaction, and express gratitude for choosing GameStop; prioritize guests over tasks by actively engaging throughout the store
Process guest purchases/returns accurately and promptly using the Point-of-Sale (POS) system
Address guest inquiries in person and over the phone professionally and promptly
Promote GameStop's reservation program and guest loyalty program
Assist in maintaining staffing levels for optimal guest service, supervise inventory, stocking, and ensuring merchandise is well-presented on the sales floor
Support the store team in achieving sales goals and performing operational tasks
Handle daily transaction totals, business paperwork, and bank deposits accurately
Check shipments for discrepancies, inspect associates' belongings, and supervise tasks in the absence of management

SENIOR GUEST ADVISOR

Provide feedback to Store Leader regarding associate performance
Ensure accurate closure of payroll week in the absence of management

RELATED COMPETENCIES

Building Guest Loyalty: meet guest needs, build relationships, and take responsibility for guest satisfaction
Contributing to Team Success: actively participate as a team member to achieve goals
Guest Focus: prioritize guest needs, develop relationships, and take action to meet guest concerns
Delegating Responsibility: assign tasks effectively to maximize effectiveness
Energy: maintain high productivity levels and operate with determination

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)