Customer Onboarding Consultant - Indianapolis - Total Shape

    Total Shape
    Total Shape Indianapolis

    2 days ago

    Description

    Company:
    Total Shape


    Location:
    Remote

    Salary:
    $3,800 - $4,500/month (based on experience)

    Job Type:
    Full-time Remote Flexible Hours

    Role Overview

    We are seeking a Customer Onboarding Consultant to join our remote team and play a crucial role in delivering a seamless, personalized onboarding experience for our new customers.

    Your mission will be to guide users through our platform, help them understand how to get the most value from our services, and ensure long-term engagement and satisfaction.

    Key Responsibilities
    Lead onboarding sessions for new customers via video calls, emails, and chat

    Create personalized onboarding journeys based on user goals and behavior

    Collaborate with Product and Customer Support teams to resolve user concerns

    Monitor user activation metrics and identify areas for improvement

    Deliver feedback to internal teams to enhance the onboarding experience

    Contribute to help center content and onboarding documentation

    Qualifications
    2+ years of experience in customer onboarding, customer success, or similar roles

    Excellent communication and interpersonal skills

    Tech-savvy and quick to learn new digital tools/platforms

    Experience working remotely and independently

    Bonus:
    Experience in health, fitness, or wellness industries

    What We Offer

    Competitive monthly salary:
    $3,800 $4,500

    Fully remote work with flexible hours

    Access to wellness perks and team fitness incentives

    Growth opportunities in a rapidly expanding digital brand

    A supportive, health-conscious team environment

    To apply, please follow these instructions:
    Search on Google for Total Shape then go to our Jobs page from the homepage.

    This is a test to see how well you follow instructions, given that we have hundreds of applicants competing for the position.

    Once you reach the Jobs page, fill out the Google Form there. Upload the CV in PDF format using Google Forms.

    We will contact you if we believe you're a good fit.

    But if you get no response within two (2) weeks, feel free to follow up by sending an email to our careers email with the subject line in this format: Position Applied For - Total Shape.


    Due to the large volume of applications we receive, we will only reply to those we deem qualified for the positions applied for.


    We will not reply to messages sent to our social media accounts about job applications- all communications from us will only be sent via email.


    If you don't receive a message, please feel free to re-apply after 6 months to another opening suitable for you in our company.

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