Branch Manager - Concord, United States - Hubbard Pipe & Supply Inc.

Description

Hubbard Supplyhouse is seeking an energetic, self-motivated, senior level talent to join our growth-oriented company with aspirations of helping us achieve our 10-year goal. We are a plumbing, lighting, and irrigation distributor that assists local builders, plumbers, and homeowners in the creation of beautiful living spaces with kitchen and bath fixtures, as well as residential and commercial lighting. We are a family owned, Christian faith-based company that believes in taking care of our customers and employees. The ideal candidate will have previous experience managing branch sales and operations in a fast paced, high energy environment.

The Branch Manager exercises complete responsibility for developing and managing a business operation that increases sales, profitability, market share, and customer and employee safety and satisfaction. They direct, coordinate and monitor all branch operations including sales, warehouse, logistics, inventory, finances, facility maintenance, and personnel development activities.

Job Duties:

Sales Ability/ Persuasiveness

• Advises and actively upsells customers on complimentary products beyond the original order.
• Demonstrates ability to integrate industry partners (e.g. manufacturers, rep agency staff, etc.) into sales opportunities.
• Sells & promotes the items and products that we stock - provides alternative suggestions to customers who request other products, and successfully converts initial customer requests to stock brands.
• Learns and demonstrates understanding of basic business analytic skills and their application to customers' businesses (e.g. builder, plumber, contractor, consumer, etc.).
• Understands and explains how the company differentiates from our direct and indirect competition.
• Incorporates the selling process within proposal writing and pricing models to match company expectations.
• Educates customers on how to differentiate from competitors, and assists customers in increasing their selling skills.
• Builds relationships - Learns the value of relationships and views building relationships as a critical success tool.
• Demonstrates effective Presentation Skills to successfully influence and communicate with various audience types and sizes.

• Analyzes customer's current and future needs to quickly determine if they can be helped at the Counter or if they need to be passed to the next level of customer service / sales.
• Builds and maintains customer relationships.
• Meets and greets all customers at point of sale with service, respect, and knowledge.
• Adds value to customer and internal interactions by understanding customer business models.
• Uses company-provided systems for improved planning, history collection, and to adopt new behaviors.
• Understands the customer's business including metrics, definitions of success, hierarchy, decision-making, etc.
• Establishes "trusted advisor" status to become a business resource for customers in the relationship selling process.
• Recognizes different customer types within the supply chain and adjusts approach with each for optimal results.
• Demonstrates active listening skills to add value to customer and internal interactions.

• Learns and demonstrates effective time management practices involving planning and scheduling daily, monthly, and annual activities and priorities.
• Keeps and maintains a neat counter area and product displays.
• Reviews open order report on a weekly basis.
• Learns and demonstrates ability to organize electronic and paper-based information.
• Expands organizational skills to include additional leadership responsibilities.
• Establishes S.M.A.R.T. goals in line with company goals and values. Implements action plans with timelines with deliverables and measure results.

• Establishes team relationships for improved job effectiveness.
• Expands immediate problem-resolution network to include ancillary network contacts and uses internal resources (internet, industry marketing, customer service, supply chain, etc.) to get things done.
• Demonstrates comprehensive company product knowledge - and can articulate competitive advantage.
• Demonstrates comprehensive industry knowledge and can apply it to enhance decision-making effectiveness.
• Leverages a deep understanding of the company's internal processes to advise customers and develop a course of action to deliver mutually beneficial results.

• Operates effectively within vertical and horizontal teams.
• Demonstrates effective delegation and limited-scope management of others on direct tasks.
• Assumes responsibility for team outcomes.
• Leverages team interactions for improved individual effectiveness and actively participates in team activities to share best practices.
• Exhibits positive outlook, camaraderie, and passion for the job, business, customers, and team.

• Identifies buying habit changes and relays that information to appropriate people within the organization.
• Learns and demonstrates competence in features and functionality of all product lines.
• Expands product knowledge base in their primary sales industry and into other sales industries.
• Demonstrates appropriate application of all product offerings and solutions in customer environments.
• Adds value to customer and internal interactions by understanding the market, customers, suppliers, and competitors.
• Understands the nuances of competitor product offerings as well as their target audience and strategies on how they reach that audience
• Provides market specific product needs and price points.
• Conveys accurate messages, ideas, and decisions through clear verbal and written communication.
• Maintains professional appearance according to the employee handbook.
• Attends and participates in all meetings and events necessary for team success.
• Demonstrates proficiency with related computer systems and applications (e.g. Microsoft Outlook, Word, Excel, PowerPoint, email, CRM, etc.).
• Understands own organization's profit model and makes sound decisions and recommendations to maximize.

• Leads branch and corporate initiatives and mentoring activities.
• Balances the role of strong customer advocate with the role of good company steward with resources and time.
• Learns, knows, understands, and projects the company history, mission, vision, and values.

• Follows procedures - Accurately and carefully follows established procedures for completing work tasks.
• Ensures high-quality output - Oversees personal and team job processes, tasks, and work products to ensure freedom from errors, omissions, or defects.
• Takes action - Initiates action to correct quality problems and notifies others of quality issues as appropriate

• Minimum 1 year in a similar position (3 years preferred)
• Minimum 3 years in progressive position (5 years preferred)
• Product/applications experience preferred
• Wholesale distribution experience preferred
• Supervisory experience preferred
• Competency in all subordinate positions of branch operations is essential