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    Bilingual Patient Service Representative - Orlando, United States - Medusind

    Medusind
    Medusind Orlando, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionDescription:

    At Medusind we take immense pride in offering superior, cost-effective solutions covering the whole spectrum of tasks and processes to the healthcare industry. A significant factor is that our workforce comes with rich domain expertise and robust compliance norms.

    Our four-prong approach of an excellent management team coupled with a detailed eye for processes experienced manpower, and cutting-edge technology helps us deliver superior, cost-effective services to our clients across the globe.

    Benefits:

    • Health insurance.
    • Dental insurance.
    • Vision insurance.
    • Employer-paid life insurance.
    • Employer paid short-term and long-term disability.
    • Voluntary additional life insurance.
    • Voluntary supplemental insurance.
    • Employee Assistance Program.
    • 48 hours of sick time after three months.
    • 80 hours of vacation time after six months.
    • $400 referral bonuses.

    Duties include but are not limited to:

    • Consistently respond to all incoming calls. Meet established quality and productivity standards for self and for the team.
    • Assist patients with clarification, correction and resolution of their accounts for various medical services via inbound and outbound telephone calls.
    • Accurately obtain via, telephone, the required financial and insurance information from the patient, patient's representative, or physician's office.
    • Communicate insurance coverage details to patients and inform the patient/guarantor prior to the service date regarding payment expectations related to co-payments, co-insurance, and/or deductible amounts.
    • Resolve Billing related Queries and update insurance. Provide assistance to patients with questions regarding billing or open accounts.
    • Attempt to collect patient payments during initial phone contact in order to alleviate the amount of effort.
    • Inform Department Director, Supervisor or Team Lead of potential problem accounts or additional requirements for reimbursement to receive direction on how to resolve situations.
    • Must be able to handle the pressure of answering patient/client telephone calls and accurately process correspondence within department goals.
    • Ability to exhibit a heightened sense of listening to patient concerns which translates into successful problem-solving and conflict resolution.
    • Maintain the strictest confidentiality regarding patients according to policies and procedures.
    • Must be able to multi-task in a fast-paced environment and quickly adapt to change.
    • Contribute to team effort by accomplishing related results as needed.
    • Perform other duties as assigned.
    Requirements:

    Education: High school diploma or GED required.


    Knowledge, Skills and Abilities:

    • Previous Call Center Experience. (Required)
    • Must have own computer equipment.
    • Reliable Internet connection.
    • Computer knowledge (Microsoft Word, Excel) is required.
    • Outstanding verbal and written communication skills.
    • Strong computing and keyboarding skills are required.
    • Strong customer service skills and ethics.
    • Ability to work in a fast-paced environment.
    • Bilingual English/Spanish. (Required)

    System Requirements:

    • Must be a Windows-based laptop or a desktop. (No Chromebooks, netbooks, or any type of tablet)
    • Internet connection.
    • Headset.
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