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    Remote Customer Care Associate - Dallas, United States - FirstService Residential

    FirstService Residential
    FirstService Residential Dallas, United States

    2 weeks ago

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    Description

    About FirstService Residential:


    FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.


    Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture.

    Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

    **Must live in the states of Florida, Texas, North Carolina or Nevada for Remote Customer Care employment.


    Job Overview:


    As a Remote Customer Service Associate, you'll be responsible for assisting homeowners, escrow companies, realtors and REO institutions via telephone and e-mail.

    You will provide feedback to Community Management staff, as well as assist residents regarding unit and community information.


    Job Responsibilities:
    Take inbound/outbound calls from homeowners/residents of rental properties, realtors, REO institutions and respond in a timely manner
    Provide residents with service information and submit work orders as needed
    Coordinate with CM's and Associates regarding unit and community information
    Research information using internal software, available resources and knowledge data base
    Verify and update customer information

    *Open availability required for Customer Care Center hours

    Employees will have 1 designated weekday and 1 designated weekend day off per week

    FL and NC:
    Monday – Sunday 9:00 AM – 9:00 PM EST (8-hour shifts)

    TX:
    Monday – Sunday 8:00 AM – 8:00 PM CST (8-hour shifts)

    NV:
    Monday – Sunday 6:00 AM – 6:00 PM PST (8-hour shifts)

    Pre-employment Training

    3 Weeks Monday – Friday
    10:30 AM – 7:00 PM EST


    Equipment/Specifications Required:
    *Use of own laptop or desktop computer (not provided by company)
    No Chromebooks*Dual Core Processor
    Installed Manufactured Memory -8GB of RAM or higher
    Processor -2GHz or higher
    Windows 10 or 11
    USB ports enabled

    Internet connection

    Min 20 Megabits per second download speed
    Min 5 Megabits per second Upload Speed
    Hard Wired Connection (Ethernet Cord required)


    Skills & Qualifications:
    High School diploma or equivalency required
    Must possess strong customer service background
    Bilingual in English and Spanish preferred, but not required
    Active listening, verbal, and written communication skills
    Problem solving/analysis
    Typing speed minimum of 25 wpm


    Benefits:


    As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision.

    In addition, you will be eligible for time off benefits, and a 401k with company match.


    Job Type:
    Full-time


    Salary:
    $ $15.00 per hour


    Benefits:
    401(k) matching
    Dental insurance
    Health insurance
    On-the-job training
    Paid time off
    Referral program
    Vision insurance
    Work from home


    Experience level:
    Under 1 year

    Shift:
    Full time and part time shifts available*5 hour shift
    8 hour shift
    Day shift
    Evening shift
    Morning shift


    Weekly day range:
    Call Center open 7 days a week, off 1 designated weekday and weekend day.
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