Full-time Fraud/plastics Specialist - Nederland, United States - FivePoint Credit Union

FivePoint Credit Union

Verified Company

Nederland, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Full time

Description

***Responsible for fraud/plastic card operations, including processing and maintaining card base, data processing reports and
- outage reports. Research and process credit and debit card adjustment, charge backs, and debit card fraud. Monitors reissue
- for debit cards and purged account reports. Researches and resolves member problems and informs members of adjustment
- corrections. Responsible for investigating alleged and identified fraud and crime against the Credit Union. Conducts research,
- gathers information, interviews, and analyzes data. Completes related documents and reports. Assists law enforcement as
- required. Handles insurance claims as necessary. Investigates all account fraud, acting quickly to prevent and mitigate risk
- and loss to members and credit union. Support front-line operations staff and provide assistance as needed so that members
- are well serviced. Provides professional, courteous, and timely service to members and support of personnel.

ESSENTIAL JOB DUTIES
Assumes responsibility for the efficient and effective performance of assigned plastics functions.

Assumes responsibility for the successful and professional investigation and resolution of crime and fraud against

- the Credit Union.

Assumes responsibility for the accurate and timely performance of related clerical and support functions.

NON-ESSENTIAL JOB DUTIES
Assumes responsibility for establishing and maintaining effective and professional business relations with members,
- governmental officials and trade contacts.

Assumes responsibility for establishing and maintaining effective coordination and working relationships with area

- personnel and with management.

Assumes responsibility for related duties as required or assigned.

REQUIRED QUALIFICATIONS

Education/Certification:

High school graduate or equivalent.
Required Knowledge:
Knowledge of basic accounting procedures preferred.
Experience Required:
One year of related ATM/Plastics maintenance experience.
One year of fraud investigation and resolution experience within the financial industry.
Skills/Abilities:
Good analytical and problemsolving abilities.
Attention to detail and accuracy.
Strong math and accounting skills.
Good interpersonal skills.
Able to use 10key, PC, computer terminal, printer, and telephone.

PREFERRED QUALIFICATIONS

Education/Certification: None
Preferred Knowledge:
Knowledge of ATM and Network operations.
Experience Preferred:
Three years of related ATM/Plastics maintenance experience.
Three years of fraud investigation and resolution experience within the financial industry.
Skills/Abilities:

None

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Talking:
Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
-
Average
Hearing: Able to hear average or normal conversations and receive ordinary information.
-
Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.
-
Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.

Physical Strength:
Sedentary work; sitting most of the time. Exerts up to 10 lbs of force occasionally. (Almost all office jobs.)

WORKING CONDITIONS

None:
No hazardous or significantly unpleasant conditions (such as in a typical office).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities