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Ardmore

    Players Club Services Clerk - Ardmore, United States - The Chickasaw Nation

    The Chickasaw Nation
    The Chickasaw Nation Ardmore, United States

    2 weeks ago

    Default job background
    Description
    We are currently looking for a Part Time 38 Players Club Services Clerk to join our team located at the Lakecrest Hotel and CasinoSummary:Responsibilities:* Provides first class customer service - courteous and helpful to all internal and external customer types
    • Answers questions in a courteous and professional manner
    • Partners with internal and external services as needed to ensure appropriate referral is made
    • Greets and engages with a smile
    • Determines and meets needs
    • Seeks positive experience and outcomes
    • Completes all training and development requirements and participates in continuing education opportunities
    • Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
    • Shares responsibilities for maintaining adequate supplies and equipment
    • Maintains general upkeep of work area and maintains a safe environment
    • Observes and addresses potential environmental hazards and risks
    • Maintains and promotes professionalism
    • Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
    • Adheres to Chickasaw Nation dress code standards
    • May provide break coverage for others as assigned
    • May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
    • Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.
    g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
  • Maintains spreadsheets and databases and inputs data entry
  • Explains various aspects of programs, promotions, benefits, rewards and or requirements to internal and external customers, citizens, etc.
  • Determines complimentary worthiness of card play using established guidelines and guest point total listed in Casino Management System
  • Creates Player's Club Cards entering customer data into computer system capturing information such as various customer demographics to track game play for gifts, promotional participation and increased membership
  • All other duties as assignedCompetencies:
    Essential:
  • Follow instructions, both written and oral
  • Adhere to all scheduling and attendance requirements
  • Honesty, truthfulness, reliability, accountability
  • Read, understand and apply regulations and policies
  • Communicates verbally with team, departments, guests and managementSkills:
    Essential:
  • Must be familiar with the MS Office Suite of products
  • Accurately type 25 words per minuteExperience:
    Essential:
  • No prior experience required

    • Education:


    Essential:

    • High School, GED or EquivalentCredentials:
      Essential:
    • Pass gaming background check
    • Pass Title 31 testing relevant to position

    Working Conditions:

    Essential:

    • May work where cigarette smoking occurs
    • Bright and Flashing lights
    • Customer service
    • Fast-paced
    • Noisy
    • Team-oriented
    • Pass pre-employment drug test
    • Use computer up to 75% of shift
    • Sometimes lift and or carry up to 50 lbs
    • Sitting up to 50% of shift
    • Standing up to 100% of shift
    • Walk up to 100% of shift
    • May work flexible schedule
    • May work holidays
    • May work weekend shift
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