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Branch Manager

    Branch Manager - Lakewood, United States - KeyCorp

    KeyCorp
    KeyCorp Lakewood, United States

    1 week ago

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    Description


    This is a Hire Ahead position meaning that you could be requested to move toanother branch within the area upon the needs of the business.

    Job SummaryBe a problem solver, trusted advisor, and partner to the people andbusinesses in our Key Bank communities.

    The Branch Manager builds,coaches, develops, leads, and motivates a team that is capable ofproviding excellent client service in all interactions, analyzing clients'needs, and recommending financial solutions that help Key clients achieveconfidence in their financial wellness and achieve their goals.

    The BranchManager is accountable for branch operations and compliance by providingdirection and guidance to branch team on operational/regulatoryprocedures, ensuring compliance with operational, security, auditprocedures, and timely completion of branch operational tasks.

    The BranchManager leads his/her team through consistent execution of the BranchPlaybook to deliver on Branch Goals.

    The Branch Manager has a strong focus onacquiring and growing small business relationships and will serve as a marketleader in the local community and/or designated business area.

    At KeyBank,we believe it's our opportunity and our privilege to help our clients moveforward in their financial journey. We take pride in serving our clients andmaking them feel that no bank will fight harder for them.

    ResponsibilitiesEmbodies a strong client experience culture, being present with every clientand teammate and realizing the impact we can have on their day,personally, professionally, and financiallyEngages in outside calling to small business clients in and around thecommunity delivering the full depth and breadth of products and services Keyoffers; Develop centers of influence and networks in the community toidentify prospective client referrals with a strong focus on Small BusinessAccountable for growing the business through retention, expansion, andacquisition tactics, and for leading Branch team to success in attainingactivity, behavior, and outcome expectations as well as achievingindividual expectations.

    Leads and develops the branch team, ensuring understanding of Key'sproducts and services, Key's sales and service process and the competitivelandscape, while instilling Key's vision and values with branch teamFacilitate strong partnerships within branch team and with line of businesspartners, focusing on client acquisition and deepening the relationship ofcurrent clients; effectively manage internal and external COIsResponsible for managing, staffing, and scheduling all direct report workschedules within the branch, including recruiting/identifying talent,interviewing, selecting the branch team, and successfully onboarding andtraining new teammatesDeliver a consistent, disciplined coaching and performance managementprocess by observational coaching, joint sales calls, growth anddevelopment, utilization of training tools, all leveraging our culture ofreward and recognitionProvide guidance and direction to branch team to ensure compliance ofregulatory, security and internal controls, which includes timelycompletion of all branch operations tasksPerforms other duties as assigned; duties, responsibilities and/oractivities may change or new ones may be assigned at any time with or withoutnComplies with all KeyBank policies and procedures, including withoutlimitation, acting professionally at all times, conducting businessethically, avoiding conflicts of interest, and acting in the bestinterests of Key's clients and Key.

    Education QualificationsHigh School Diploma GED, or equivalent experience (required) orBachelor's Degree (Preferred)
    Experience Qualifications3+ years Experience in a sales capacity with a demonstrated ability to leadand coach a successful sales team.(Required)3+ years Demonstrated small business depos t/credit experience andfamiliarity with small business operations (Required)General understanding of financial statements and concepts(Required)Demonstrated understanding of consumer credit including loan to value, debtto income and credit reports(Required)Demonstrated ability to leverage Centers of Influence (COIs) to furtherpromote business(Required)Demonstrated experience with influencing business partners, as this rolewill require significant influence of partners such as Key InvestmentServices, Mortgage and Business Banking sales professionals(Required)Demonstrated ability to effectively communicate and possess strong publicspeaking skills(Required)
    Licenses and CertificationsNotary License (Preferred)
    Tactical SkillsLead by example and ensure consistent delivery of distinctive service for allclients; Develop the skills and confidences required of a high-performingteam and profitably grow the business through enduring client relationshipsIs knowledgeable about the client's accounts and business with the bank anduses sound judgment with customers and transactionsLeads Branch sales team with a proactive client focus with preset appointmentsand quality conversations leading to recommendations that support clients'financial wellness goals, leveraging system generated lead lists, walkins, and professional contacts

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