- Train staff in areas of customer support specializations and company policies to improve proficiency and efficiency (assisting with duties where necessary)
- Serve as the first point of escalation in support of investigating and solving customer service complaints
- Assist with the development and deployment of support policies, and explain these to team members and customers as appropriate
- Assist in creating and maintaining documentation pertaining to customer support tasks and best practices
- Partner with management to continue Ripplings ongoing culture of collaboration with our cross-functional partners to ensure that we are continually focused on building the right features to optimize adoption
- Review and utilize data to make informed decisions and use scalable processes to enhance and improve the customer experience
- 1-2 years of experience in a Team Lead and/or Supervisor role, ideally overseeing an Identity Management / Apps Integration support team or a similar customer-facing team
- Empathy, the ability to recognize where a customer is coming from, and identify how Rippling can help them
- Organizational skills and the ability to multitask while helping multiple customers/team members at the same time
- Creative problem solver who enjoys removing blockers for customers in support of the team
- LI-Remote
-
Chief Medical Officer
2 hours ago
San Francisco Department of Public Health San Francisco, United StatesChief Medical Officer, San Francisco Department of Public Health · Starting Salary: $251,992.00 per year · Full-Time on-site position · Are you ready to make a difference in San Francisco's healthcare? · An exciting opportunity awaits for a strategic leader to guide the rich hist ...
-
Chief Medical Officer job in MA
1 week ago
Enterprise Medical Recruiting San Francisco, United States PermanentA medical group in southeast Massachusetts that provides primary care and addiction medicine care is seeking an experienced physician for Chief Medical Officer. · About the position:? · Oversee a staff of 4 physicians along with several highly skilled Nurse Practitioners · Next ...
-
medical office assistant
2 weeks ago
COASTAL UROLOGY ASSOCIATES San Francisco, United States PermanentMEDICAL FRONT OFFICE ASSISTANT · SUMMARY: Optimize patient satisfaction; scheduling appointments; maintaining records and accounts; other front desk duties as assigned. · DUTIES:Welcomes patients and visitors by greeting patients and · ...
-
RN Medical Office
3 weeks ago
LanceSoft San Francisco, CA, United StatesLanceSoft is seeking a travel nurse RN Wound Care for a travel nursing job in San Francisco, California. · Wound Care · ~ Shift: 8 hours, days · ~ Employment Type: Travel · ~ Perks: · • Weekly Pay · • Holiday Pay · • Relocation Assistance · • Medical Insurance · • Dental Ins ...
-
RN Medical Office
2 weeks ago
LanceSoft San Francisco, CA, United StatesLanceSoft is seeking a travel nurse RN Interventional Radiology for a travel nursing job in San Francisco, California. · Interventional Radiology · ~ Shift: 10 hours, days · ~ Employment Type: Travel · ~ Perks: Contract duration in weeks 13 · Expected hours per shift 10 · Tot ...
-
Medical Office Representative
2 weeks ago
Providence San Pedro, United States**Description** · Responsible for patient management, the flow of patients through the front office in an efficient and professional manner, the accurate coding of services rendered and over the counter cash management. · Providence caregivers are not simply valued - they're inva ...
-
Offshore/Safety Officers/ Medic
2 weeks ago
Entech San Francisco, United States PermanentSafety Officer/Medic should be capable of Facilitation of Safety Meeting, HLO duties, assist in the maintenance of HSE Information for Facility, assist with Incident Causal Analysis, Implementation of Customers Safety Programs on Location, Perform Safety Inspections on Customer S ...
-
Medical Office Team Lead
3 weeks ago
Cottage San Francisco, CA, United StatesWe invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. Submission of the information on this form is strictly voluntary and refusal to provide it will not subject you to any adverse treatment or affect your job application. Informa ...
-
Front Office Medical Assistant
6 days ago
IPM Medical Group, Boomerang Healthcare San Francisco, United StatesThe Front and Back Office Assistant is a vital team member responsible for executing all front office duties and collaborating with operations/providers to ensure the smooth daily flow of the clinic. · **Key Responsibilities**: · - Efficiently check in/out patients. · - Make and ...
-
Marin City Health and Wellness Center San Francisco, United StatesJob Description · Job DescriptionSalary: 270,000 + $100k bonus · Position Title: Chief Medical Officer Location: Marin City · Department: Marin Medical FLSA Status: Exempt · Reports To: Chief Executive Officer Revised Date: · Summary: · The Chief Medical Officer oversees the qua ...
-
Licensed Practical Nurse, Medical Office
2 weeks ago
Sutter Health San Francisco, CA, United States Full timeOrganization: · SPMF-Sutter Pacific Medical Foundation - South · Position Overview: · Provides nursing care, under the direct supervision of a registered nurse (RN) or physician, in accordance with the legal scope of practice and within established standards of care, policies, an ...
-
Licensed Practical Nurse, Medical Office
2 weeks ago
Sutter Health San Francisco, CA, United States Full timeOrganization: · SPMF-Sutter Pacific Medical Foundation - South · Position Overview: · Provides nursing care, under the direct supervision of a registered nurse (RN) or physician, in accordance with the legal scope of practice and within established standards of care, policies, an ...
-
San Francisco Vein & Vascular Institute San Francisco, United StatesOur office offers a diverse working environment that specializes in the treatment of multi-Vascular conditions. We are looking to add an additional team member who will enjoy daily challenges with opportunities for growth while learning & developing new skills. The staff/team rem ...
-
Medical Front Office
4 days ago
FYZICAL Richmond San Pablo, United StatesJob Description · Job DescriptionWe are in search of a Medical Assistant for front office duties and also patient care. Candidates must also project a warm, enthusiastic and friendly demeanor in client and colleague interactions. Fluency in Spanish is an asset. Candidates must ha ...
-
Medical Front Office/Medical Assistant
2 days ago
HIEU T BALL MD INC San Ramon, United StatesJob Description · Job DescriptionSeeking Front Office/Medical Assistant, bilingual in Spanish and English. · As a Medical Assistant/Front Office you will be responsible for providing administrative support to ensure efficient operation of the medical office/hospital. You will sup ...
-
Chief Medical Officer
1 week ago
Tiburcio Vasquez Health Center Hayward, United StatesJob Description · Job DescriptionTVHC is a Federally Qualified Health Center in the East Bay with ten primary care clinics, including five school-based sites, 3 mobile vans, over 400 team members, multiple service lines, and an operating budget of over $50M. · This collaborative ...
-
MEDICAL OFFICE ASSOCIATE
2 weeks ago
AAA Northern California, Nevada & Utah Careers Dublin, CA, United States Full timeWe call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. Benefits Medical, Dental, Vision, wellness program and more · * Paid Holidays · * Tuition Reimbursement Program · Additional Details: Competitive hou ...
-
Medical Office Receptionist
4 weeks ago
Washington Township Medical Foundation Fremont, United StatesJob Description · Job DescriptionAbout Washington Township Medical Foundation (WTMF) · Serving the communities of Fremont, Union City, and Newark, Washington Township Medical Foundation (WTMF) is a multi-specialty medical group that is a part of Washington Hospital Healthcare Sys ...
-
Medical Office Receptionist
3 weeks ago
WASHINGTON TOWNSHIP MEDICAL FOUNDATION Fremont, United StatesAbout Washington Township Medical Foundation (WTMF)Serving the communities of Fremont, Union City, and Newark, Washington Township Medical Foundation (WTMF) is a multi-specialty medical group that is a part of Washington Hospital Healthcare System in Fremont, California. In suppo ...
-
Medical Officer Support
4 days ago
Palo Alto Foundation Medical Group Palo Alto, CA, United StatesPalo Alto Foundation Medical Group is seeking a full-time, BC/BE Internal Medicine Physician. · Team based care approach with NPs and PAs to support physicians · Virtual inbasket support team · Flexibility in schedule – 4 days a week for full time, part-time opportunities avai ...
Supervisor, Medical Office - San Francisco, CA, United States - Rippling People Center Inc.
Description
Customer Support Supervisor (Identity Management)** Rippling is the first way for businesses to manage all of their HR & IT payroll, benefits, computers, apps, and more in one unified workforce platform.
By connecting every workforce system to a single source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes.
With Rippling, you can just click a button and set up a new employees' payroll, health insurance, work computer, and third-party apps like Slack, Zoom, and Office 365 all within 90 seconds.
We are building a world-class Identity Management Support team committed to helping customers realize the full potential of Rippling.In this role, you will be focused on assisting our Customer Support Manager in coaching and mentoring a team of support specialists, ensuring our customers have the best possible experience while assisting to scale the support team at Rippling.
Devices Support is growing quickly and with your help, we will continue to fortify and expand our world-class customer experience.
Help re-enforce an environment of ongoing development and continuous improvement by overseeing and assessing the activities of the customer support team and providing them with real-time performance-related feedback
3-5 years of customer service and/or industry-related experience, preferably at a SaaS company