Team leader for global hotline support - Clear Lake, IN, United States - Redwood Ventures

Redwood Ventures
Redwood Ventures
Verified Company
Clear Lake, IN, United States

3 weeks ago

James Miller

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James Miller

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Freelance
Description

FIRST IN MIND. FIRST IN CHOICE at Clear Lake, IN

Join us at Atlas Copco Our expertise lies in creating lasting connections. We are the top choice for automotive manufacturers and industrial companies worldwide when it comes to adhesive bonding, self-pierce riveting, and flow drill fastening. Our recipe for success includes cooperation, openness, inventiveness, entrepreneurship, and most importantly, our employees who contribute to our continuous growth every day. Together with the entire Atlas Copco Group, we strive to create an attractive and dynamic environment.


Main responsibilities:


  • Lead and manage the Hotline Support Engineers and Experts in a professional and disciplinary manner
  • Standardize global support processes and incident management in QCM
  • Facilitate process flow and communication within the company for global support requests
  • Promote competence growth with the Second-Level Support for all IAS Technologies
  • Build a strong support team to optimize global support and provide direction to field technical issues and development, in collaboration with the Manager Global I/C Support
  • Develop, control, and optimize daily operational cycles
  • Create specific statistics and analyses to support KPI measures and growth
  • Work closely with the Manager Global I/C Support and Teamleader Global Service Support to ensure competence and decrease time to competence
  • Conduct appraisals and hiring interviews

Experience requirements:


  • University degree (BA/BS) or a successfully completed technical apprenticeship
  • Professional experience in the field of Service
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