Front Desk Representative - Philadelphia, United States - Legacy Youth Tennis and Education
Description
Legacy is seeking to hire a part-time Front Desk Representative to work a primarily weekday hours with occasional weekend hours.
Shifts available are 3:00 pm to 10:30 pm.
The Front Desk Representative works with a team to provide courteous and efficient customer service in person and on the phone to young people, families, staff and visitors.
Key responsibilities include, but are not limited to:
- Utilize the online operations systems Club Automation to:
- Answer a multiline phone system with accurate and timely information; document and deliver phone messages to staff
- Manage participant data
- Process all new and returning student registrations for each clinic session and summer camp
- Accurately record and process all financial transactions
- Schedule court rentals, accurately processing payment
- Provide exceptional customer service to youth, families and visitors:
- Greet visitors to the Tennis Center and direct them accordingly
- Provide detailed and accurate information about all of our programs in person and on the phone
- Field and address complaints in a professional manner
- Function as Center's "gatekeeper":
- Supervise multiple communal spaces in a large athletic facility
- Monitor activity to ensure the safety and security of all youth, families and visitors
- Perform opening and/or closing duties including (un)locking building and setting security alarm systems
- Must be adept and trustworthy with cash management and data entry and capable of multitasking with special attention to detail.
- Represent the organization in a professional and respectful manner.
Preferred Qualifications, Skills and Experience
- High school diploma or equivalent and at least one year of relevant work experience with customer service, pointofsale system and cash management
- 1 years of customer service experience preferred
- Excellent database and advanced computer skills
- High level of reliability and work ethic
- Strong organizational skills, well developed multitasking skills and the ability to manage and direct large numbers of visitors
- Passion for young people, especially those from underserved communities
- Impeccable integrity
LEGACY is an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, color, religion, ethnicity, national origin, familial status, genetic information, gender, pregnancy, sexual orientation, gender identity, gender expression, age, military status, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics._
Job Type:
Part-time
Pay:
$ $17.00 per hour
Expected hours:
per week
Benefits:
- 401(k)
- Free parking
Schedule:
- Evening shift
- Monday to Friday
Work setting:
- Inperson
Work Location:
In person
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