Monitoring Manager - Bethesda, United States - Computer World Services

Computer World Services

Verified Company

Bethesda, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The
Monitoring Manager will oversee the efficient operation and maintenance of the monitoring platform, ensuring high availability and responsiveness to customer needs.

They will manage a team responsible for managing, optimizing, and expanding the existing monitoring tools while adhering to government-approved processes and security standards.

Additionally, the Monitoring Manager will coordinate with internal IT departments and stakeholders to address service requests, incidents, and optimize monitoring configurations.

This role requires a strong understanding of monitoring tools, ITIL processes, and cloud services.

Key Tasks and Responsibilities

Maintenance and Optimization of Existing Tools:

Ensure timely processing of upgrades and patches for all monitoring platform software.
Propose and implement configuration changes to improve monitoring capability.
Develop technical solutions to address new or emerging requirements.
Implement approved changes while adhering to CIT change and release management processes.

Implementation of New Tools:

Integrate new tools into the existing system, following government guidelines.
Ensure compliance with licensing agreements and maintain new tools according to established standards.

Respond to Monitoring Service Requests:

Process monitoring service requests (SRs) in accordance with established procedures.
Participate in meetings to explain CIT monitoring capabilities and provide recommendations to NIH teams.
Address break/fix SRs, collaborating with vendors as necessary to ensure proper tool operation.

Monitoring Platform Incident and Operational Management:

Establish and maintain IT service alerting thresholds.
Manage and resolve monitoringrelated incidents within defined SLAs.
Identify and address monitoring gaps to prevent critical incidents.
Support audit and remediation activities as required by the Government.

Develop Service Area Monitoring and Dashboards:

Establish new monitoring requirements and implement them using appropriate tools.
Create dashboards to display system health, license utilization, and metrics as requested.

Cloud Monitoring and Synthetic Transactions:

Support monitoring of CIT Cloud Services (e.g., Azure, AWS, Google).
Develop synthetic transactions to establish baseline performance and predict service interruptions.

Configuration Management and Documentation:

Maintain and update the Configuration Management System (CMS) through monitoring tools.
Create and maintain documentation for the operation of the monitoring platform.

Security and Disaster Recovery Planning:

Review and improve the security posture of the monitoring platform.
Develop and maintain disaster recovery plans and conduct annual tests.

Job Requirements:
Education & General Experience

Bachelor's degree in Computer Science, Information Technology, or related field.
Minimum of 5 years of experience in managing enterprise monitoring platforms.
Proficiency in Microsoft System Center Operations Manager (SCOM), SiteScope, and Science Logic 1 (SL1).
Experience with xMatters/Everbridge notification systems.
Strong understanding of ITIL processes (e.g., Problem Management, Change Management).
Experience with cloud services (Azure, AWS, Google) and synthetic transactions.
Excellent communication and leadership skills.
Experience with Problem and Change management processes.
Knowledge of incident management process.
Experience using Service Now to manage and implement tools and tool configuration changes.

Preferred Qualifications:

Certification in relevant monitoring tools (e.g., SCOM, SL1).
Familiarity with ServiceNow ticketing system.

Certifications

ITIL 4 Certification (preferred)

Security Clearance

Public Trust Moderate (Tier 2)

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

May require sitting/standing for extended periods and performing tasks involving bending, stooping, and reaching.
May require lifting and carrying heavy equipment.

Computer World Services is an affirmative action and equal employment opportunity employer.

Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Job Snapshot:

Employee Type:
Full-Time

Location:
Bethesda, Maryland, US, MD (Hybrid)

Job Type:
Government, Information Technology, Other

Experience:
Not Specified

Date Posted: 05/11/2024

Job ID: 4223/3134/20786