- WINNING
- ATTITUDE
- TRUST
- EXCELLENCE
- RELIABILITY
- Maintain records of completed projects and parts used
- Complete preventative maintenance for customers
- Diagnose and repair problems, including component installation and replacement
- Execute maintenance and installation of plumbing equipment for homes and offices
- Check newly installed components to make sure they work
- Inspect plumbing systems and fixtures to identify issues and assess their condition
- Utilize diagnostic tools and techniques to identify the root causes of plumbing problems
- Understand the entire plumbing system layout and functionality for each job
- Provide accurate and comprehensive explanations of issues to clients (educate clients) and recommend suitable solutions
- Perform repairs on various plumbing components, including drains, water distribution, plumbing fixtures, and water heaters
- Replace or repair defective parts using appropriate tools, methods, and materials
- Conduct routine maintenance on plumbing systems to prevent future problems
- Ensure that repairs comply with local building/plumbing codes and safety regulations
- Install and connect plumbing systems, including pipes, fittings, valves, and appliances
- Start up various plumbing appliances and adjust parameter settings as needed
- Collaborate with other team members to ensure accurate and efficient installation processes
- Ensure that installations comply with local building/plumbing codes and safety regulations
- Verify correct fixtures are on site and are installed in the correct location
- Documentation and Approval
- Maintain detailed records of all completed jobs, including diagnoses, repairs, and installations
- Create and input notes on completed work, including any further action items
- Include all pictures for all jobs with descriptions in notes
- Record OneNote re-stock after each job to ensure accurate inventory management
- Provide accurate pricing within Jobber for each line item to present to the client for approval before beginning work. Approval signature must be obtained
- In the event of the client denying repair or service, document, and gain a signature
- Document with Jobber any on-site preexisting damages near the worksite you are working on and notify the homeowner or general contractor
- Document within Jobber any damages during or after work has been completed. Notify your supervisor immediately
- Communicate effectively with clients to understand their plumbing needs and concerns
- Provide excellent customer service by addressing questions and concerns professionally and respectfully
- Educate clients on proper plumbing maintenance practices to prevent future issues
- Adhere to safety protocols and standards while performing plumbing tasks
- Wear appropriate PPE gear as needed. Refer to Winn's Plumbing Policy Handbook
- Ensure all work meets relevant plumbing codes and regulations
- Identify, document, and address potential safety hazards during installations and repairs
- Coordinate with other technicians, contractors, and team members to ensure seamless project execution
- Share expertise and provide guidance to less experienced team members when needed
- Communicate issues, problems, and discrepancies proactively to your supervisor
- Declutter the Van
- Remove all unnecessary items from the van, such as trash including copper, unused tools, or equipment
- Sort through the remaining items and determine what is essential for your work. Discard or store any items that are not necessary for your daily tasks
- Always keep the interior cab of the van clean and keep the dashboard clean and do not use it as storage
- Create Storage Solutions
- Invest in understanding all storage containers, bins, or shelves suitable for your van's size and layout
- Assign specific places for distinct categories of items, such as tools, spare parts, paperwork, etc
- Label the storage containers or shelves for easy identification and retrieval
- Record OneNote re-stock updated daily to ensure accurate inventory management
- Put all restock away after reconciling your restock list. Make sure what you pick up matches what you ordered
- Schedule regular cleaning sessions for your work van. Aim for at least once a week or more frequently if needed
- Start by removing any trash or debris from the van daily
- Wipe down all surfaces with a damp cloth or cleaning wipes
- Vacuum or sweep the floor of the van to remove dirt and dust
- After each workday, take a few minutes to tidy up the van
- Put tools and equipment back in their designated places
- Dispose of any trash or unused items promptly
- Periodically assess the effectiveness of your organizational system
- Adjust storage solutions or routines as needed to optimize efficiency
- Seek feedback from your colleagues or team members for suggestions or ideas
- Current driver's license and clean driving record
- Physically able to lift 50lbs, work in tight spaces, crawl, and great physical dexterity
- Able to communicate clearly and effectively, and an exceptional problem-solver
- Minimum of 6+ years of plumbing experience required
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Plumbing Technician - Charlotte, United States - Winn's Plumbing
Description
Job Description
Job DescriptionGod. Family. Country
Winn's Plumbing employs based on these Core Values
Winn's Plumbing applies W.A.T.E.R. by aligning these core values within our day-to-day.
Our team is growing, and we're looking for our next problem-solving plumber. We're looking for an experienced plumber to help our growing book of customers. If you are interested in evolving personally and professionally, apply today
Compensation:$62,500 - $75,000 DOE
Responsibilities:Diagnosis and Troubleshooting
Repair and Maintenance
Customer Service
Safety and Compliance
Team Collaboration
Establish a Cleaning Routine
Maintain Order
Regularly Evaluate and Improve
At Winn's Plumbing, our mission is to transform plumbing services into a platform of reliability and trust. Through restoring, serving, and repairing, we are dedicated to not only fixing pipes but also building lasting relationships with our customers. Our commitment to transparency, honesty, and integrity forms the foundation of our work, allowing us to provide solutions that are not only technically proficient but also ethically sound. We envision a plumbing industry where every interaction is an opportunity to restore comfort, foster connections, and uphold the highest standards of professional conduct. With every task we undertake, we are driven by our mission to elevate plumbing services into a realm of unwavering quality and genuine care.
