Jobs
>
Louisville

    Patient Care Coordinator - Louisville, United States - Hanger Clinic: Prosthetics & Orthotics

    Hanger Clinic: Prosthetics & Orthotics
    Hanger Clinic: Prosthetics & Orthotics Louisville, United States

    6 days ago

    Default job background
    Description
    Patient Care Coordinator
    Job ID
    # Positions 1
    Job Location US-KY-Louisville
    Telecommute Location-Specific Position
    FT/PT Full-Time
    Category Medical Office Professionals
    Why Us?

    With a mantra of Empowering Human Potential, Hanger, Inc.

    is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service.

    Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide.

    Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market.

    With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value.

    Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

    Could This Be For You?


    Provide the highest level of customer service to patients, fellow employees and referral sources through the coordination and administration of the "front office" activities.

    Accurately obtain all patient information, insurance information, verification and pre-authorization information while ensuring compliance with relevant laws, regulations and established Company policies and compliance programs.

    Maintain excellent customer service relationships with patients and referral sources.

    Your Impact

    Principal Duties and Responsibilities (Essential Functions):
    Provide the highest level of customer service is provided to patients, fellow employees and referral sources.
    Obtain accurate insurance information, including eligibility and benefits, verification and pre-authorization.
    Provide counseling to patients advising them of their financial responsibility once benefits have been verified.
    Obtain any and all co-payments and over-the counter cash when applicable. Complete cash receipts per guidelines.
    Maintain accurate and complete patient files, ensuring that they are in compliance with the Hanger Compliance Policies.
    Ensure the privacy and security of protected health information per HIPAA rules.
    Assist with patient follow-up as directed.
    Assist with quality assurance to ensure patient satisfaction with Patient Care Center (PCC) services as necessary.

    Comply with the system of internal controls to ensure proper handling of cash receipts, including billing system data entry and bank deposits.

    Enter patient demographics and insurance verifications as appropriate.
    Efficiently manage multiple phone lines.
    Record written documentation that is clear, concise and accurate.
    File all patient charts and other documentation, following established guidelines.
    Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls.
    Process and monitor referrals/authorizations/prescriptions to ensure complete and final information is received in a timely manner.
    Perform other duties or special projects as assigned.

    Minimum Qualifications


    Experience and Education:
    High school diploma or equivalent combination of education and experience required.
    Minimum of one year customer service, administrative or related experience required.
    Must score a minimum of 70 on Hanger's behavioral skills assessment, completed as part of the selection process.

    Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.

    Experience as a receptionist or with medical front office responsibilities is preferred.

    Additional Success Factors


    Knowledge and Skill:
    Strong interpersonal, oral (including telephone) and written communication skills.
    Ability to key 30 words per minute with accuracy required.
    Ability to work with handicapped individuals.
    Understanding of Alpha filing system.
    Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred.
    Ability to use a computer, including Windows-based software and e-mail.
    Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.
    Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
    Keep the patient at the center of everything that you do, building lifelong trust.
    Foster open collaboration and constructive dialogue with everyone around you.
    Continuously innovate new solutions, influencing and responding to change.
    Focus on superior outcomes, and calibrate work processes for outstanding results.

    Our Investment in You

    Competitive Compensation Packages
    8 Paid National Holidays & 4 additional Floating Holidays
    PTO that includes Vacation and Sick time
    Medical, Dental, and Vision Benefits
    401k Savings and Retirement Plan
    Paid Parental Bonding Leave for New Parents
    Flexible Work Schedules and Part-time Opportunities
    Generous Employee Referral Bonus Program
    Mentorship Programs- Mentor and Mentee
    Student Loan Repayment Assistance by Location
    Relocation Assistance
    Regional & National traveling CPO/CO/CP opportunities
    Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

    #ERF-HPO

    Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship.

    All conditions and privileges of employment are administered to all employees without discrimination or harassment because of r ace, religious creed, color, age, s ex, s exual orientation, gender identity, national origin, r eligion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances.

    The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics.

    Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.
  • BrightStar Care of Louisville

    Care Coordinator

    6 days ago

    BrightStar Care of Louisville Louisville, United States

    We are looking for an excellent multi-tasker, who works well with tight deadlines, to join us in our core value centered organization to enhance the lives of babies up to aging adults and their families. This role is key to the success of the business with the main responsibility ...

  • BrightStar Care

    Care Coordinator

    1 week ago

    BrightStar Care Louisville, United States

    We are looking for an excellent multi-tasker, who works well with tight deadlines, to join us in our core value centered organization to enhance the lives of babies up to aging adults and their families. This role is key to the success of the business with the main responsibility ...

  • BrightStar Care of Louisville

    Care Coordinator

    1 week ago

    BrightStar Care of Louisville Louisville, United States

    We are looking for an excellent multi-tasker, who works well with tight deadlines, to join us in our core value centered organization to enhance the lives of babies up to aging adults and their families. This role is key to the success of the business with the main responsibility ...

  • Diversified Nurse Consultants

    Care Coordinator

    2 days ago

    Diversified Nurse Consultants Jeffersonville, United States

    Job Description · Job DescriptionPosition: Care Coordinator · Location: Remote · Status: Full-time and part-time available · Summary: · We are growing and we are seeking a compassionate and organized Care Coordinator to join our team. The Care Coordinator will be responsible f ...

  • UnitedHealth Group

    Care Coordinator

    1 week ago

    UnitedHealth Group Clarksville, United States

    At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more resp ...

  • Southeast Christian Church

    Pastoral Care Coordinator

    1 week ago

    Southeast Christian Church Louisville, United States

    Do you have the gifts of compassion and administration? Do you want to serve hurting people? Our Pastoral Care Coordinator supports our church managing funeral arrangements and hospital visits in a confidential and caring way. · Essential Functions: · * Build and foster supportiv ...

  • EASTPOINT AUDIOLOGY, LLC

    Patient Care Coordinator

    3 days ago

    EASTPOINT AUDIOLOGY, LLC Louisville, United States

    Company Description · EASTPOINT AUDIOLOGY, LLC is an audiology practice based in Louisville, Kentucky. We are committed to providing exceptional care and improving the quality of life for our patients. Our practice is equipped with state-of-the-art technology and staffed by a tea ...

  • Res-Care, Inc.

    chronic care coordinator

    1 week ago

    Res-Care, Inc. Louisville, KY , USA, United States

    Our Company · Abode Care Partners · Overview · The Chronic Care Coordinator will use their health care experience, talents, and problem-solving skills to work independently and manage a monthly allocation of patients to ensure that all assigned patients receive timely, courteous ...

  • HearingLife

    Patient Care Coordinator

    1 week ago

    HearingLife Louisville, United States

    · Patient Care Coordinator · Job Locations · US-KY-Louisville · Job System ID · # of Openings · 1 · Overview · Who WE Are: · HearingLifeis a national hearing care company and part of the Demant Group, a global leader in hearing healthcare builton a heritage of care, health and ...

  • Edelson & Associates

    Patient Care Coordinator

    1 week ago

    Edelson & Associates Louisville, United States

    Patient Care Coordinator · We don't just have a mission have a mission. · At Edelson & Associates, our commitment to optimal mental health and steadfast support isn't just for our clients; it extends to every team member. · Edelson & Associates realizes the strength of our pract ...

  • BrightSpring Health Services

    chronic care coordinator

    6 days ago

    BrightSpring Health Services Louisville, United States

    · CHRONIC CARE COORDINATOR · Job Locations · US-KY-LOUISVILLE · ID · Line of Business · Abode Care Partners · Position Type · Full-Time · Pay Min · USD $16.00/Hr. · Pay Max · USD $20.00/Hr. · Our Company · Abode Care Partners · Overview · The Chronic Care Coordinator will use t ...

  • Refresh Mental Health

    patient care coordinator

    6 days ago

    Refresh Mental Health Louisville, KY , USA, United States

    Patient Care Coordinator · We dont just have a mission statementwe have a mission. · At Edelson & Associates, our commitment to optimal mental health and steadfast support isnt just for our clients; it extends to every team member. · Edelson & Associates realizes the strength of ...

  • HearingLife

    Patient Care Coordinator

    1 week ago

    HearingLife Louisville, United States

    · Patient Care Coordinator · Job Locations · US-KY-Louisville · Job System ID · # of Openings · 1 · Overview · Who WE Are: · HearingLifeis a national hearing care company and part of the Demant Group, a global leader in hearing healthcare builton a heritage of care, health and ...

  • Numotion

    Customer Care Coordinator

    1 week ago

    Numotion Louisville, United States

    Customer Care Coordinator · Tracking Code Job Description By joining Numotion, you will be a part of the nations leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and ...

  • Coleman Worldwide Moving

    Customer Care Coordinator

    1 week ago

    Coleman Worldwide Moving Louisville, United States

    The Customer Care Coordinator will book and coordinate either military or consumer shipments, act as liaison to customer, providing support and communication with customer about expected move and arrival times and dates, collect and relay shipment information and documentation fo ...

  • Cencora

    Pharmacy Care Coordinator

    4 days ago

    Cencora Louisville, United States

    Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join ...

  • Hanger, Inc.

    patient care coordinator

    1 week ago

    Hanger, Inc. Louisville, KY , USA, United States

    Why Us? · With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Pati ...

  • Coal Creek Physical Therapy

    Patient Care Coordinator

    2 days ago

    Coal Creek Physical Therapy Louisville, United States

    Are you outgoing and enthusiastic, passionate about helping others and building public relations?? · This position is for you · Marketing and Public Relations Experience is welcome, however, this position is an* amazing* entry-level opportunity, with significant on-the-job trai ...

  • Hanger

    Patient Care Coordinator

    1 week ago

    Hanger Louisville, United States

    Why Us?: · With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Pa ...

  • Coal Creek Physical Therapy

    Patient Care Coordinator

    3 days ago

    Coal Creek Physical Therapy Louisville, United States

    Are you outgoing and enthusiastic, passionate about helping others and building public relations?? This position is for youMarketing and Public Relations Experience is welcome, however, this position is an* amazing* entry-level opportunity, with significant on-the-job training av ...