Front Desk Receptionist - Rockford, United States - Econo Lodge

Econo Lodge

Verified Company

Rockford, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job description

'''Overview'''
We are seeking a friendly and professional Front Desk Receptionist to join our team.

As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all.

If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

Job description
Front Desk Receptionistt

Qualifications

High school or equivalent (required)
US work authorization (required)
Own Transportation (required)

Responsibilities

Perform all checkin and checkout tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Greet guests with a warm and welcoming demeanor
Checkin and checkout guests efficiently and accurately
Answer phone calls and respond to guest inquiries
Assist guests with requests and provide information about hotel amenities, local attractions, and dining options
Handle guest complaints or concerns with professionalism and resolve issues promptly
Process payments and maintain accurate records of guest transactions
Collaborate with other hotel departments to ensure guest satisfaction

'''Experience''':

Previous experience in hotel management or hospitality industry is (mandatory).
Multilingual skills are a plus
Strong customer service skills with the ability to handle difficult situations calmly and professionally
Knowledge of front desk operations.
Excellent phone etiquette and communication skills
Familiarity with hotel reservation systems and phone systems

Join our team today and be part of creating memorable experiences for our guests

Job Types:
Part Time

Pay:
From $14.00 to $14.25 per hour

Schedule:

Shift Time: 3 PM To 11 PM
-
8 hour shift:

-
Day/Evening Shift:

-
Holidays:

-
On call:

-
Weekend availability (mandatory)

Job Type:
Part-time

Pay:
$ $14.25 per hour

Expected hours:
per week

Schedule: