Secretary - Danbury, United States - HEALTH PLUS ORTHO MANAGEMENT LLC
Description
Somers Orthopedic Surgery & Sports Medicine is a physician group with 15 surgeons in 5 locations.Somers Ortho specializes in all aspects of orthopedic care with locations in Carmel, Newburgh, Mount Kisco, Fishkill, New York, and Danbury, Connecticut.
Responsibilities
- Provide outstanding customer service to every patient
- Coordinate patient visits to ensure proper progress of treatment plans
- Educate our patients on treatment plans, practice policies, financial responsibility, etc.
- Schedule the treatment plan of the physicians with the patient
- Track referrals and treatment plans with patient
- Assist patients to set goals and identify the problem(s) when patients are not meeting their goals
- Assist patients with completion of paperwork when necessary
- Respond to patient inquires in a compassionate and timely manner
- Process medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
- Ensure the compliance of treatment plans created by the physicians
- Responsible for maintaining confidentiality of personal information (HIPAA compliant)
- Ensure all patient information (demographics, insurance information, etc.) are in the system for followup and reporting
- Provide advocacy, information, and referral services to patients
- Act as a backup to other team members as needed
- Work closely with the doctor to ensure patient care
- Other duties as assigned
Knowledge and Experience
- 1+ years of relevant medical experience, preferred
- Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and is preferred
- Knowledge of EMR system(s)
- Strong computer knowledge and windows program including Microsoft word/excel
Skills and Abilities
- Excellent verbal and written communication
- Ensuring a great patient experience by delivering outstanding customer service
- Relaying a sense of compassion to our patients
- Exceptional organizational and timemanagements skills the ability to multitask is a must
- Adaptability and flexibility while working in a fastpaced environment
- Problemsolving ability and aptitude
- Outcomefocused, with an ability to work under pressure
- A strong sense of urgency and focus in accomplishing tasks
Schedule:
Monday-Friday 8:00am-4:30pm
**Pay: $20-$22 per hour
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