Website Support Specialist - Herndon, United States - Team Velocity

Team Velocity

Verified Company

Herndon, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

As a
Website Support Specialist, you must possess superior problem-solving and communication skills and have a working knowledge of web-building software, basic HTML & CSS website coding principles and best practices.

You have experience working in a support role related to websites and web interfaces.

Collaborating closely with the Customer Success, OEM and Development teams and vendor partners, you ensure timely resolutions to website-related requests.

You are service-oriented, curious, flexible, enjoy investigating, analyzing, and solving problems and can work independently as well as in collaboration with other team members.

You are not afraid to ask questions Your academic and professional experience has instilled a sense of urgency without compromising the integrity of results.

You will develop and maintain a strong understanding of the automotive industry, company culture, products, services, and integrated marketing strategies.

Knowledge of Salesforce, Jira, and automotive inventory management is a plus.

Responsibilities

Attain working knowledge of Team Velocity's products, processes, integrated strategies and our proprietary technology platform, Apollo
Assist Onboarding, OEM and Customer Success teams with maintenance of website content and inventory management as needed
Analyze, document and report product malfunctions and technical issues via company tracking systems; escalate issues as needed
Keep up to date with the latest product enhancements and functionality

Additional Responsibilities

Be a student of the industry Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies
Assist customers using Apollo webbuilding programs
Collaborate with crossfunctional teams including account managers, vendors, developers, and content creators to resolve complex issues

Requirements:

Bachelor's degree
2+ years of relevant experience in Customer Support or similar role
Understanding of HTML, CSS, webbuilding software, and content management systems
Ability to quickly learn new software programs and systems
Exceptional organization, prioritization, time management skills, and comfortable managing multiple tasks in a fastpaced environment
Strong customerfacing communication and interpersonal skills
Problem solver with an ability to communicate technical issues clearly and concisely
Positive attitude with patience and empathy displayed through all interactions

Compensation

Next Steps

ABOUT TEAM VELOCITY

Team Velocity is a full-service marketing agency serving the automotive industry, providing fully integrated marketing solutions to OEMs and dealerships nationwide.

We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars.

Made by dealers for dealers, Team Velocity's proprietary technology platform Apollo analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service.

Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.

Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel.

We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction.

Our team members are hard-working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.