Is Tech Support Associate - Lafayette, United States - Subaru

Subaru

Verified Company

Lafayette, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Date:
May 7, 2024

Location:
Lafayette, IN, US, 47905

Company:
Subaru

Information Systems

IS Technical Support_

Company Overview

Subaru of Indiana Automotive, Inc. or "SIA", located in Lafayette, Indiana, is the only Subaru vehicle manufacturing facility outside of Japan.

SIA is a 4.4 million square foot automotive OEM - meaning our manufacturing process begins with coils of steel and ends with the high-quality vehicles you see out on the roads.

We employ 6500+ Associates, both production and administrative, all under one roof.

SIA is the safest automotive manufacturing plant in the United States and is also a pillar in the community due to its numerous fundraising activities held onsite, donations to local charities and plentiful volunteer opportunities.

SIA is a frontrunner in environmental conservation being the first Zero-Landfill automotive manufacturing plant and the first to have its campus designated a backyard wildlife habitat.

SIA has grown tremendously since its 1989 beginnings and continues to be an example of success within the automotive industry.

Summary

Essential Job Functions

The essential functions described below are intended to broadly define the expectations of the role.

Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
Act as the initial point of contact for all computer and system related concerns from clients or other employees
Assist management in creating training materials pertaining to computer troubleshooting and usage
Organize and file documentation pertaining to warranties and instructional guides for computer hardware
Maintain a working log detailing all required system updates, as well as the date of completion.
Attend inperson meetings with clients to analyze, troubleshoot and diagnose hardware problems
Resolve technical issues related to network interruptions
Actively update, maintain, and monitor all aspects of computer networks
May be responsible for hardware swap/install
Assists Associates in troubleshooting technical challenges
Coordinate with other software professionals and developers
Drives Kaizen activity, applies statistical and other improvement tools
Leads and/or supports continuous improvement activities to improve functionality
All other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Associate for this role. Duties, responsibilities, and activities may change at any time with or without notice.
Required Qualifications

Associates degree in Information Technology or related field, or equivalent experience
Troubleshooting skills
Knowledge of Windows and Office 365 suite.

Preferred Qualifications

Associates degree in Information Technology or related field
CompTIA A+ certification
Subaru of Indiana Automotive, Inc. is an equal opportunity employer committed to employing a diverse_

- workforce._

Nearest Major Market:
Lafayette