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    Retail Department Supervisor - West Bend, United States - Sierra

    Sierra
    Sierra West Bend, United States

    6 days ago

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    Description

    **Sierra Trading Post - Key Carrier Role**

    Half of the fun of Sierra is the thrill of the find. And the other half is putting the products to use on an actual adventure. Same with working here.

    It's an environment of endless possibilities, where everyone is empowered to think on their feet, evolve our processes, and embrace the many opportunities that come with the unknown.

    If this sounds like you, come work with us. Come Discover Different. Opportunity:
    Contribute To The Growth Of Your Career

    Key Carrier Role Description:
    • Key Carriers must have open availability, including nights and weekends.
    • Role models exceptional customer service.
    • Creates a positive internal and external customer experience.
    • Promotes a culture of honesty and integrity; maintains confidentiality.
    • Acts as Manager on Duty adhering to company policy and procedure.
    • Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
    • Addresses immediate customer service issues and provides appropriate coaching to Associates.
    • Maintains accurate Associate coverage in service areas for a positive customer experience.
    • Ensures Associates adhere to all operational procedures.
    • Ensures opening/closing procedures are executed according to company guidelines.
    • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
    • Provides feedback, recognition and coaching to Associates.
    • Partners with Management on Associate training needs to increase effectiveness.
    • Ensures adherence to all labor laws, policies, and procedures.
    • Promotes credit and loyalty programs.
    • Supports and participates in shrink reduction goals and programs.
    • Promotes safety awareness and maintains a safe environment.

    Who We Are Looking For:

    • Able to work a flexible schedule, including nights and weekends.
    • Team player, working effectively with peers and supervisors.
    • Able to respond appropriately to changes in direction or unexpected situations.
    • Knowledge of company standard software, systems, and procedures.
    • Knowledge of merchandise flow in stores.
    • Proven problem solving skills.
    • Able to effectively coach, delegate, and follow-up on multiple people/tasks.
    • Able to act quickly under challenging circumstances.
    • Capable of multi-tasking.
    • Superior communication and organizational skills with attention to detail.
    • 1 year retail, 6 months leadership experience.

    Benefits include:

    • Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses.
    • Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance.
    • All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

    At Sierra, we embrace the unknown⁠ - and support each other on the journey. Every day is a chance to reinvent what's possible within our stores. We're not afraid to scale mountains to Discover Different. That kind of fearless attitude extends throughout the entire TJX family, which includes TJ Maxx, Marshalls, HomeGoods, and Homesense.

    Discover Different also means that we embrace each other's differences and unique perspectives.

    We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.

    We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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