Audio Visual - New York, United States - Diversified

Diversified

Verified Company

New York, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses.

Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference - whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.

Our dedicated teams craft solutions experienced by millions every day including:

Delivering the fan experience at one of 100+ sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA
Building the first fly pack broadcast system transportable by air bringing the 2022 World Cup and Super Bowl into homes across the world
Engineering the first highdensity pixel canvas to display HD content at that scale for the Vornado, Marriott Marquis LED Display in Times Square, NY
Empowering and monitoring communication and collaboration solutions within multinational companies around the globe

What part will you play?

What will you be doing?

Single pointofcontact for assigned Audio Visual program
Provide weekly Audio Visual program status updates to management and customer stakeholders.
Provides escalation for project managers and the client
Provides cross region and/or specialty coordination and ensures consistent delivery processes for strategic programs.
Expected to provide management with instant notifications of potentially critical situations that put the project or program at risk.
Responsible for the financial performance of each Audio Visual project within assigned program.
Develop and maintain strong communications with each Audio Visual projects' stakeholders.
Always anticipating, looking ahead for barriers which may derail Audio Visual project, developing structures of means to resolve unforeseen problems.
Sets and enforces standards for all clientfacing communications.
Provides program level support to the sales process to maintain visibility on probability strategic opportunities. Supports quarterly business reviews with the client.
Handles other duties relative to the job as assigned by management.
Ensure and achieve the highest level of customer service for all Audio Visual projects within assigned program.
Tracks and reports all pending program opportunities and open initiatives. Provides frequent program level reporting to internal leadership team and the customer through program dashboards.

Complexity:

Within a program, every project is different, and every stakeholder is unique. The Program Manager needs to navigate a very complex set of variables including continuity of system designs, global project teams, overall performance quality, and a widely varying set of expectations with multiple stakeholders to achieve a high level of customer satisfaction.

Decision Making Authority:

Takes full ownership of the program. High level of decision making authority to ensure overall performance, quality of service and client satisfaction is met.

What do we require from you?

Education/Certifications:

5+ years Audio Visual Project and/or Audio Visual Program Management experience.
CAPM and/or PMP Preferred
AVIXA essentials of AV Technology, Project Management for AV & CTS desired

Required/Desired Knowledge, Experience and Skills:

Considerable experience with managing Audio Visual vendor relationships with Construction Management Companies, General Contractors, Consultants and Architects is required.
Possess advanced and sophisticated written and verbal communication skills.
Strong planning skills
Must practice the highest level of customer service
Attributes: professionalism, selfmotivation, selfdiscipline, attention to detail and time management skills