Auto-tax Clerk I - Harlingen, United States - Cameron County, TX

Description

AUTO-


TAX CLERK I

PAY PLAN:
108 -$ 28,116.00 minimum salary


SECTION I - JOB SUMMARY:
Under close supervision, performs moderately complex clerical support tasks involving independent judgment.

Performs a variety of work tasks of a specialized nature, including processing registrations, property tax payments, TABC payments, and simple titles.

Applies knowledge of laws and policies to customer circumstances and works to resolve customer issues. Reports to Supervisor/Manager assigned.


DISTINGUISHING CHARACTERISTICS:
This is the first in a series of three tax-related job classifications within the Administrative Support job family.

This classification is distinguished from the Auto/Tax Clerk II in that incumbents typically have limited tasking capabilities, do not process complex titles, and require extensive supervision to meet standards.

This is an entry-level job classification with a pronounced emphasis on customer service.


DUTIES AND RESPONSIBILITIES:

• Applies functional knowledge to analyze and respond to matters requiring basic knowledge of department policies and procedures. Performs and conducts research and interpretation in a variety of substantive areas, including whether registrants are in compliance with Texas Traffic Laws, Property Tax Code, and Alcoholic Beverage Code. Applies knowledge of court fines and fees to determine necessary method of transaction completion. Analyzes simple tax accounts/court cases and legal documents.
• Processes registrations and property tax payments. Determines eligibility of motor vehicle renewals after reviewing scofflaw program. Performs tasks necessary to complete mail-in license registration, subcontractor renewals and title applications. Processes simple titles independently.
• Records transactions and maintains manual and computerized journal entries. Processes financial reports, including receipts, claims, and disbursements. Performs cashiering functions on a rotating basis and balances cash drawer at the end of shift. Balances tax revenues to tax payments and receipts on a daily basis. Receives, posts and issues receipts for fee payments or other charges and submits monies and pertinent information to appropriate departments.
• Approves short-term payment arrangements within office guidelines. Reviews delinquent accounts and contacts appropriate party(s) for payment.
• Maintains effective document, file, and record retrieval system. Maintains accountability for files processed through the system. Enters data from document receipts into automated record system. Compiles information using computer systems. Audits data entry reports and prints final reports for other departments.
• Performs general office functions, including gathering information and statistical data, creating databases and generating reports using spreadsheet and database software. Writes and prepares correspondence. Provides direction and information to the public on procedures, forms and regulations. Provides public with file information, in person and by telephone and may act as the primary contact for assigned functions. May perform general office activities, such as ensuring facility availability, opening and closing doors, and assisting in administrative staff support. May staff service counters, information booth, drive through and lobby areas to assist customers.
• Performs other job-related duties as assigned.

MINIMUM REQUIREMENTS:

Education and Experience:
High School diploma or G.E.D.

AND two (2) years of increasingly responsible office/clerical experience, including the operation of modern office procedures and computer equipment to include word processing, spreadsheets, databases and a variety of software packages.

Must have customer service experience;

OR,

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or

Special Requirements:
Must have the ability to communicate effectively both in English and Spanish. Valid Texas Driver's License. Must provide a no criminal record report. Must be bondable.

Preferred:
Negotiation experience. Call center experience. Experience in a directly related function


Knowledge, Skills, and Abilities:

Knowledge of:

• Customer service and resolving customer problems.
• Texas Traffic Laws, Property Tax Code, and Alcoholic Beverage Code.
• Modern office/clerical practices and procedures, and methods.
• File management and techniques.
• Principle and procedures of record keeping.
• Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
• Business letter writing, grammar and punctuation, and report preparation.

Skill in:

• Working with customers, both in person and on the phone.
• Resolving complex problems.
• Conducting research and presenting information.
• Processing financial reports, including receipts, claims, and disbursements.
• Performing cashier duties, such as receiving cash, issuing and posting receipts for fee payments or other charges.
• Working independently.
• Analyzing data.
• Negotiating payment plans.
• Recording and compiling material for reports.
• Operating a variety of modern office equipment, including a computer.
• Both verbal and written communication.

Ability to:

• Resolve customer issues and maintain a production schedule.
• Compile data and present it in a clear and comprehensive manner.
• Understand and carry out verbal and written directions.
• Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, and the general public.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

Physical requirements include the ability to lift/carry up to 20-50 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment.

Subject to sitting, client/customer contact, standing for two consecutive hours, walking, vision to monitor, repetitive motion, stooping/kneeling, squatting, bending, and reaching to perform the essential functions.

May be assigned and/or transferred to other inter-office departments and/or Branch Tax Offices throughout the county

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities may vary based on the specific tasks assigned to the position.

This position is subject to a six (6) month probationary period prior to Civil Service eligibility; Must submit to a Civil Service clerical exam.

BENEFITS:

Cameron County Offers Excellent Fringe Benefits, Including: Health and Life Insurance Protection, Sick and Annual Leave, Retirement System and Paid Holidays.

Cameron County has a mandatory direct deposit payroll program.

AA/EEO/MFD EMPLOYER