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    Fulfillment Operations Team Lead - El Paso, United States - SOS International LLC

    SOS International LLC
    SOS International LLC El Paso, United States

    4 weeks ago

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    Description

    Overview

    SOSi is seeking a Fulfillment Operations Team Lead to join our team in El Paso, Texas. The Fulfillment Operations Team Lead is a supervisory role reporting to the Fulfillment Operations Manager and will complete tasks within the area of Operations including scheduling, execution of service delivery, workforce engagement, and customer support for a language interpretation services program. Ensures successful completion of tasks and work activities at best value (Performance, Quality and Cost) to satisfy customer operational and contract requirements.

    Essential Job Duties

    • Lead a team of Interpreters as they efficiently execute diverse tasks to support our program.
    • Supports various Managers and functional/process Leads in providing operational oversight of all inputs, outputs and outcomes associated with program Performance, specifically within the Fulfillment Operations workflow (e.g., Scheduling/Operations, Quality, and Cost Management processes).
    • Provides appropriate direct supervision and monitoring of Team members to ensure all requirements are completed on schedule and within stated compliance and work standards.
    • Works directly with supported contract/program Supervisors and Managers for scheduling requirements and work performance.
    • Ensures that all language interpreters working on the team are qualified to support one or more SOSi contracts; checks for initial and continuing interpreter competencies
      • Coordinates efforts with various business unit and program departments, to include Recruiting, Operations, Travel, Quality, and Finance.
    • Assists in the implementation of program policies, processes, procedures, and standards to help achieve business and operational objectives.
    • Utilizes various Microsoft suite products and other databases, software to achieve assigned tasks
    • Develops and maintains program files and program databases per direction of the Manager.
    • Maintains appropriate records of research methods and results of data collection.
    • Creates and distributes usage reports to the customer and to internal stakeholders.
    • Schedules, coordinates, leads, and provides reports on Team meetings to discuss potential issues that may be faced by team members and/or supported program Supervisors and Managers.
    • Performs other duties as assigned by the Fulfillment Operations Manager.

    Minimum Requirements

    • Bachelor's Degree preferred, can be substituted with a Military experience or equivalent coursework in business administration, finance, quality management or a related field.
    • Minimum of five years of related experience in administrative support, language services, case management, health and wellness services, and/or data management services fields, programs and/or operations.
    • Minimum of three years of supervisory experience.
    • Strong computer and software proficiency to include the use of word processing, email, spreadsheets and reports, high proficiency in typing and automated processes.
    • Experience working in a Government Contractor environment.
    • Must have strong organizational skills and attention to detail Ability to analyze situations, identify and define problems, create and implement workable solutions.
    • Ability to provide strong customer service.
    • Ability to collaborate in a team environment and utilize strong business acumen.
    • Willingness to work in a "hands-on" role, multi-task, adapt to shifting priorities, and work extended hours to include weekends (if required) in a high-energy, deadline-oriented workplace.
    • Ability to work with minimal supervision.

    Preferred Qualifications

    • Experience with interpretation, translation, or linguistic operations strongly preferred.

    Work Environment

    • Normal office working conditions.
    • Requires periods of non-traditional hours including consecutive nights or weekends when necessary.
    • May require ability to lift/and or move objects or packages of up to 25 lbs.
    • Approximate amount of travel time for the position is 5%.
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