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Community Health Navigator-Snohomish - Washington, United States - Knewin
Description
Job DetailsJob Location :
Snohomish County - Snohomish County, WA
Position Type :
Full Time
Salary Range :
$ $35.00 Hourly
Job Category :
Health Care
Description
Essential Duties and Responsibilities:
Find member populations that are difficult to locate (homeless, severe mental illnesses, substance use, medically underserved, in need of preventive services, etc.)
Enroll members into programs and services by effectively communicating their value
Work with members to provide effective and efficient service coordination
Provide on-site/in-home member assessments for safety risk, health needs, and barriers to care
Develop service plans and guides with members and providers that include health management goals
Engage members to achieve health management goals using health coaching, motivational interviewing, and problem solving techniques
Assist members in overcoming any barriers to meeting health goals and update service plans accordingly
Assist members in scheduling appointments and accessing community resources
Arrange for, or directly provide, member transportation to health services appointments
Accompany members, as indicated, to health services appointments. This May include transporting mothers and their infants to postpartum appointments
Follow up with members via phone calls, home visits, and visits to other settings where members can be found
Work with social service agencies to arrange to meet other member needs (housing, food, clothing, financial assistance, etc.)
Work with facilities to help transition members after discharge to a safe home environment
Maintain accurate, quality, timely, and consistent documentation in company database of member activities and interventions
Achieve set goals/KPI's
Continuously expand knowledge of community resources, services, and programs available to members and build ongoing relationships with these organizations to advocate for members
Other duties as assigned
What We Offer:
Competitive salary
Health, dental, and vision insurance
Short-term disability insurance
401K
Paid time off
9 paid holidays
Qualifications
Job Qualifications
Knowledge of community resources within the community to be served
Able to maintain clear professional boundaries with members and coworkers
Working knowledge of social and health issues
Ability to quickly establish trust and build strong relationships
Highly organized and self-motivated to work independently and manage schedules efficiently
Sound judgment and the ability to quickly analyze situations
Ability to establish priorities and meet deadlines
Ability to problem solve in a proactive, creative manner
Ability to work independently within a virtual operating environment and as part of a team
Represent the company with professionalism
Cultural competency- able to work with diverse groups of community members
Multi-lingual capabilities preferred, but not required
Excellent communication skills
Technologically knowledgeable or experienced in note entry systems, smart phones, and laptops
Experience providing peer support to patients with complex and multiple chronic conditions and challenging social and mental health conditions (e.g. Community Health Worker, Patient Navigator, In-Home Support Specialist, etc.).
Training or experience in community health, social determinants of health, and peer counseling.
Understanding of mental illness and addiction and ability to engage with clients who struggle with these issues at all levels.
Training and experience in using Motivational Interviewing strongly preferredStrong interpersonal and social skills with demonstrated ability to collaborate with a variety of individuals from a wide range of professional and personal backgrounds.
Knowledge of community-based healthcare and social services systems and the needs of medically underserved populations, and older adults/seniorsAbility to work with individuals from varied professional background and diverse cultures with multiple chronic conditions.
Ability to thrive in a complex and rapidly changing environment.
Ability to build credibility and trust with clients/patients.
Maintains confidentiality and follows HIPAA standards in safeguarding patient information.
Good oral and written communication skills.
Strong organizational skills.
Able to operate small office equipment, including photocopier, telephone, and personal computer
Basic knowledge of Microsoft Office.
Knowledge and/or experience within Home support Services (IHSS) is highly desirable.
Life experience overcoming the challenges of chronic disease or work experience with people living with complex chronic conditions is highly desirable.
Experience working with people living with addiction desirable.Bilingual (Spanish) required.
Education & Work Experience:
High School Diploma/GED required
Bachelor's Degree preferred
Community Health Worker Certificate preferred
Minimum of 2 years experience working in health, social, or community services required
State-based certification may be required
Physical & Other Requirements:
Must reside in or be very familiar with the language and culture of the community served. There will be daily travel to local geographic regions and, depending on the region, it may require frequent walking
The CHN will need to pass reference and background checks, submit to a drug test, and have a clean driving record
Candidate Must Possess the Following:
A valid driver's license
Access to an insured car
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